Not exactly. They didn’t state that you were impacted, they just acknowledged the claim that you made in your ticket, that you experienced an issue.
Example: -
Ticket: I experienced a bug and couldn’t loot X.
Reply: I understand your experienced a bug and couldn’t loot X…
That isn’t verification, it is just acknowledging what you believe you experienced.
I am sorry, Gogurl, but what you are asking for simply isn’t possible. Any restoration of loot/currency you may have received would be based on logs. Due to how the issue from Tuesday worked there simply aren’t logs available for that.
Now nearly every response I saw recommended submitting a bug report. I don’t believe that is necessary as the overall issue was looked into and it was addressed so it shouldn’t be happening any more. We were not able to retroactively award loot that may have been received.
No, it is not so easy to check how many emblems a player should have received because we’d have to verify that a player did kill the boss, which again, does not have logs. It is simply not something that our Support staff will be able to do in this situation.