M+ Keystone changer not working

Is anyone else getting an issue where after they complete they M+ keys the NPC won’t change the key? Been having that nearly every run and there is no interaction.

I’ve never had a problem as long as the key I was changing was less than the key that was ran and timed.

You’re not trying to reroll they key you got for completing the dungeon are you?

IIRC in order to change the key it has to be at the end of a key that’s equal or greater to the one in your bag.

That NPC won’t have an option for you if you’re holding a +20 key and just timed an 18 dungeon, for example. As others have said, the run you complete has to at least be the same level as the key in your bags.

I must have missunderstood what the NPC was for. I figured after finishing a M+ dungeon you could talk to the NPC and change a 16+ with another 16+ random dungeon if you didn’t like the dungeon you had. Not lowering it. Example: We finish a 16 but didn’t time it. I now have a 15+ Azure vaults. ew so I talk to the NPC in the current dungeon I finished to change it to another 15+ other than Vaults. But there is no option.

  1. You MUST time the key.
  2. The key you want to exchange MUST be an equal or lower key level to the one you just timed.

Thanks for the help guys! Much appreciated.