Low Ping (50ms) but blinking around and high packet loss

Support Technical Support
1

Here’s what I have from looking glass:

I have a feeling it is something going on with Blizzard’s end because the main problem node seems to be 137.221.83.86 which is owned by Blizzard and that is where the majority of the packet loss is.

TRACEROUTE:
traceroute to 98.210.72.238 (98.210.72.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 18.886 ms 18.888 ms 18.898 ms
2 24.105.18.130 (24.105.18.130) 18.908 ms 18.918 ms 18.927 ms
3 137.221.105.14 (137.221.105.14) 18.936 ms 18.948 ms 18.957 ms
4 137.221.66.22 (137.221.66.22) 12.803 ms 12.854 ms 12.864 ms
5 137.221.83.86 (137.221.83.86) 554.277 ms 554.400 ms 554.419 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 15.088 ms 5.978 ms 6.515 ms
8 be-102-pe12.600wseventh.ca.ibone.comcast.net (75.149.229.69) 7.322 ms 6.385 ms 6.369 ms
9 be-3412-cs04.losangeles.ca.ibone.comcast.net (96.110.33.77) 6.948 ms 7.104 ms 7.086 ms
10 be-1411-cr11.losangeles.ca.ibone.comcast.net (96.110.45.186) 6.796 ms 6.776 ms 6.666 ms
11 be-311-cr01.9greatoaks.ca.ibone.comcast.net (96.110.38.90) 13.898 ms 13.939 ms 13.186 ms
12 be-7922-rar01.hayward.ca.sfba.comcast.net (68.86.91.66) 13.627 ms 14.183 ms 13.902 ms
13 po-1-rur02.sanmateo.ca.sfba.comcast.net (162.151.79.114) 14.629 ms 15.129 ms 15.149 ms
14 96.110.177.194 (96.110.177.194) 14.779 ms 14.253 ms 14.266 ms
15 * * *

21/02/2021 03:34:41 UTC

TRACEROUTE:
traceroute to 98.210.72.238 (98.210.72.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.015 ms 1.997 ms 2.008 ms
2 24.105.18.130 (24.105.18.130) 3.856 ms 3.916 ms 3.933 ms
3 137.221.105.14 (137.221.105.14) 3.945 ms 3.958 ms 3.973 ms
4 137.221.66.22 (137.221.66.22) 4.699 ms 4.738 ms 4.754 ms
5 137.221.83.86 (137.221.83.86) 735.753 ms 955.466 ms 955.561 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 6.007 ms 6.074 ms 6.059 ms
8 be-102-pe12.600wseventh.ca.ibone.comcast.net (75.149.229.69) 6.210 ms 6.943 ms 6.959 ms
9 be-3412-cs04.losangeles.ca.ibone.comcast.net (96.110.33.77) 6.667 ms 6.877 ms 6.893 ms
10 be-1411-cr11.losangeles.ca.ibone.comcast.net (96.110.45.186) 6.400 ms 6.596 ms 6.093 ms
11 be-311-cr01.9greatoaks.ca.ibone.comcast.net (96.110.38.90) 13.334 ms 13.364 ms 14.048 ms
12 be-7922-rar01.hayward.ca.sfba.comcast.net (68.86.91.66) 13.934 ms 13.944 ms 14.161 ms
13 po-1-rur02.sanmateo.ca.sfba.comcast.net (162.151.79.114) 14.854 ms 14.861 ms 14.695 ms
14 96.110.177.194 (96.110.177.194) 14.385 ms 14.133 ms 14.280 ms
15 * * *

21/02/2021 03:34:41 UTC

TRACEROUTE:
traceroute to 98.210.72.238 (98.210.72.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.465 ms 0.447 ms 0.464 ms
2 24.105.18.130 (24.105.18.130) 1.445 ms 1.495 ms 1.514 ms
3 137.221.105.14 (137.221.105.14) 1.531 ms 1.549 ms 1.569 ms
4 137.221.66.22 (137.221.66.22) 26.919 ms 27.271 ms 27.332 ms
5 137.221.83.86 (137.221.83.86) 1656.019 ms 1656.096 ms 1656.119 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 5.844 ms 5.945 ms 6.297 ms
8 be-102-pe12.600wseventh.ca.ibone.comcast.net (75.149.229.69) 6.426 ms 6.115 ms 6.125 ms
9 be-3412-cs04.losangeles.ca.ibone.comcast.net (96.110.33.77) 6.702 ms 6.992 ms 6.464 ms
10 be-1411-cr11.losangeles.ca.ibone.comcast.net (96.110.45.186) 7.016 ms 6.927 ms 6.523 ms
11 be-311-cr01.9greatoaks.ca.ibone.comcast.net (96.110.38.90) 13.486 ms 12.916 ms 14.290 ms
12 be-7922-rar01.hayward.ca.sfba.comcast.net (68.86.91.66) 13.599 ms 13.604 ms 13.761 ms
13 po-1-rur02.sanmateo.ca.sfba.comcast.net (162.151.79.114) 14.293 ms 14.337 ms 14.497 ms
14 96.110.177.194 (96.110.177.194) 14.225 ms 14.240 ms 14.442 ms
15 * * *

21/02/2021 03:34:43 UTC

PING:
PING 98.210.72.238 (98.210.72.238) 56(84) bytes of data.

— 98.210.72.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

21/02/2021 03:34:41 UTC

PING:
PING 98.210.72.238 (98.210.72.238) 56(84) bytes of data.

— 98.210.72.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

21/02/2021 03:34:41 UTC

TRACEROUTE:
traceroute to 98.210.72.238 (98.210.72.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.276 ms 0.286 ms 0.292 ms
2 37.244.23.131 (37.244.23.131) 0.533 ms 0.750 ms 0.788 ms
3 24.105.62.152 (24.105.62.152) 0.796 ms 0.803 ms 0.926 ms
4 137.221.66.14 (137.221.66.14) 1.118 ms 1.139 ms 1.144 ms
5 * * *
6 137.221.69.34 (137.221.69.34) 1.452 ms 1.686 ms 1.668 ms
7 be-128-pe11.350ecermak.il.ibone.comcast.net (75.149.230.45) 2.200 ms 2.150 ms 2.156 ms
8 be-2311-cs03.350ecermak.il.ibone.comcast.net (96.110.33.201) 1.818 ms 1.862 ms 1.842 ms
9 be-1311-cr11.350ecermak.il.ibone.comcast.net (96.110.35.10) 1.996 ms 1.739 ms 1.709 ms
10 be-303-cr11.1601milehigh.co.ibone.comcast.net (96.110.37.154) 30.153 ms 30.171 ms 30.373 ms
11 be-1111-cs01.1601milehigh.co.ibone.comcast.net (96.110.39.65) 29.793 ms 29.818 ms 29.551 ms
12 be-1114-cr14.1601milehigh.co.ibone.comcast.net (96.110.39.114) 29.728 ms 29.720 ms 29.357 ms
13 be-301-cr14.champa.co.ibone.comcast.net (96.110.39.1) 29.875 ms 29.850 ms 29.518 ms
14 be-1114-cs01.champa.co.ibone.comcast.net (96.110.37.241) 30.197 ms 30.153 ms 30.151 ms
15 be-1112-cr12.champa.co.ibone.comcast.net (96.110.37.210) 30.265 ms 30.041 ms 30.020 ms

21/02/2021 03:34:46 UTC

PING:
PING 98.210.72.238 (98.210.72.238) 56(84) bytes of data.

— 98.210.72.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

21/02/2021 03:34:45 UTC

PING:
PING 98.210.72.238 (98.210.72.238) 56(84) bytes of data.

— 98.210.72.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

21/02/2021 03:34:48 UTC

TRACEROUTE:
traceroute to 98.210.72.238 (98.210.72.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.341 ms 0.336 ms 0.339 ms
2 37.244.23.131 (37.244.23.131) 1.435 ms 1.497 ms 1.504 ms
3 24.105.62.152 (24.105.62.152) 1.561 ms 1.579 ms 1.585 ms
4 137.221.66.14 (137.221.66.14) 1.590 ms 1.594 ms 1.599 ms
5 * * *
6 137.221.69.34 (137.221.69.34) 1.753 ms 1.803 ms 2.389 ms
7 be-128-pe11.350ecermak.il.ibone.comcast.net (75.149.230.45) 2.293 ms 1.919 ms 1.913 ms
8 be-2311-cs03.350ecermak.il.ibone.comcast.net (96.110.33.201) 1.903 ms 1.801 ms 1.881 ms
9 be-1311-cr11.350ecermak.il.ibone.comcast.net (96.110.35.10) 1.999 ms 2.093 ms 2.110 ms
10 be-303-cr11.1601milehigh.co.ibone.comcast.net (96.110.37.154) 29.960 ms 29.979 ms 29.940 ms
11 be-1111-cs01.1601milehigh.co.ibone.comcast.net (96.110.39.65) 29.917 ms 29.910 ms 30.044 ms
12 be-1114-cr14.1601milehigh.co.ibone.comcast.net (96.110.39.114) 29.896 ms 29.912 ms 29.540 ms
13 be-301-cr14.champa.co.ibone.comcast.net (96.110.39.1) 29.693 ms 29.605 ms 29.591 ms
14 be-1114-cs01.champa.co.ibone.comcast.net (96.110.37.241) 29.748 ms 30.065 ms 30.046 ms
15 be-1112-cr12.champa.co.ibone.comcast.net (96.110.37.210) 30.141 ms 29.981 ms 29.910 ms

21/02/2021 03:34:53 UTC

MTR:
Start: Sun Feb 21 03:34:41 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.6 0.3 1.2 0.0
2.|-- 24.105.18.130 0.0% 10 0.8 0.9 0.5 1.1 0.0
3.|-- 137.221.105.14 0.0% 10 0.7 1.1 0.7 1.8 0.0
4.|-- 137.221.66.22 0.0% 10 0.7 0.6 0.4 1.0 0.0
5.|-- 137.221.83.86 0.0% 10 203.2 783.2 203.2 1366. 418.9
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.68.32 0.0% 10 5.9 11.0 5.9 54.0 15.1
8.|-- be-102-pe12.600wseventh.ca.ibone.comcast.net 0.0% 10 6.5 7.0 6.5 7.5 0.0
9.|-- be-3412-cs04.losangeles.ca.ibone.comcast.net 0.0% 10 6.9 7.2 6.4 10.7 1.2
10.|-- be-1411-cr11.losangeles.ca.ibone.comcast.net 0.0% 10 7.0 7.0 6.5 8.4 0.3
11.|-- be-311-cr01.9greatoaks.ca.ibone.comcast.net 0.0% 10 14.2 14.3 13.1 15.0 0.3
12.|-- be-7922-rar01.hayward.ca.sfba.comcast.net 0.0% 10 21.5 17.7 13.6 30.2 6.7
13.|-- po-1-rur02.sanmateo.ca.sfba.comcast.net 0.0% 10 14.3 14.5 14.3 15.0 0.0
14.|-- 96.110.177.194 0.0% 10 14.2 14.5 14.2 14.8 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2021 03:34:41 UTC

MTR:
Start: Sun Feb 21 03:34:41 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.6 0.4 1.0 0.0
2.|-- 24.105.18.130 0.0% 10 0.7 0.8 0.6 1.0 0.0
3.|-- 137.221.105.14 0.0% 10 0.8 1.1 0.8 2.8 0.3
4.|-- 137.221.66.22 0.0% 10 0.7 0.8 0.6 1.5 0.0
5.|-- 137.221.83.86 0.0% 10 202.4 848.0 202.4 1531. 443.1
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.68.32 0.0% 10 6.5 10.9 5.9 53.4 14.9
8.|-- be-102-pe12.600wseventh.ca.ibone.comcast.net 0.0% 10 6.1 6.8 6.1 7.4 0.0
9.|-- be-3412-cs04.losangeles.ca.ibone.comcast.net 0.0% 10 6.4 7.1 6.4 10.1 1.0
10.|-- be-1411-cr11.losangeles.ca.ibone.comcast.net 0.0% 10 6.0 6.9 6.0 8.5 0.3
11.|-- be-311-cr01.9greatoaks.ca.ibone.comcast.net 0.0% 10 13.7 14.3 13.3 15.0 0.3
12.|-- be-7922-rar01.hayward.ca.sfba.comcast.net 0.0% 10 23.1 17.9 13.6 30.3 6.9
13.|-- po-1-rur02.sanmateo.ca.sfba.comcast.net 0.0% 10 14.3 14.5 14.3 15.1 0.0
14.|-- 96.110.177.194 0.0% 10 14.1 14.4 14.1 15.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2021 03:34:41 UTC

MTR:
Start: Sun Feb 21 03:34:43 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.6 0.2 2.7 0.5
2.|-- 24.105.18.130 0.0% 10 0.5 0.7 0.5 0.8 0.0
3.|-- 137.221.105.14 0.0% 10 1.3 2.1 0.8 5.2 1.5
4.|-- 137.221.66.22 0.0% 10 0.6 0.7 0.5 1.1 0.0
5.|-- 137.221.83.86 0.0% 10 907.6 698.0 52.1 1270. 423.8
6.|-- 137.221.65.68 90.0% 10 14465 14465 14465 14465 0.0
7.|-- 137.221.68.32 0.0% 10 6.0 15.0 5.9 40.0 12.0
8.|-- be-102-pe12.600wseventh.ca.ibone.comcast.net 0.0% 10 6.8 7.0 6.8 7.4 0.0
9.|-- be-3412-cs04.losangeles.ca.ibone.comcast.net 0.0% 10 6.7 7.0 6.3 10.9 1.2
10.|-- be-1411-cr11.losangeles.ca.ibone.comcast.net 0.0% 10 6.6 6.9 6.5 7.8 0.0
11.|-- be-311-cr01.9greatoaks.ca.ibone.comcast.net 0.0% 10 14.4 13.8 13.1 14.4 0.0
12.|-- be-7922-rar01.hayward.ca.sfba.comcast.net 0.0% 10 13.8 14.4 13.5 18.6 1.4
13.|-- po-1-rur02.sanmateo.ca.sfba.comcast.net 0.0% 10 14.5 14.5 14.4 14.8 0.0
14.|-- 96.110.177.194 0.0% 10 14.3 14.4 14.2 15.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2021 03:34:43 UTC

TRACEROUTE:
traceroute to 98.210.72.238 (98.210.72.238), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.764 ms 0.773 ms 0.781 ms
2 37.244.23.131 (37.244.23.131) 0.962 ms 1.170 ms 1.204 ms
3 24.105.62.152 (24.105.62.152) 1.412 ms 1.448 ms 1.463 ms
4 137.221.66.14 (137.221.66.14) 1.638 ms 1.672 ms 1.684 ms
5 * * *
6 137.221.69.34 (137.221.69.34) 33.266 ms 26.341 ms 26.307 ms
7 be-128-pe11.350ecermak.il.ibone.comcast.net (75.149.230.45) 1.986 ms 1.731 ms 1.755 ms
8 be-2311-cs03.350ecermak.il.ibone.comcast.net (96.110.33.201) 1.820 ms 2.298 ms 2.338 ms
9 be-1311-cr11.350ecermak.il.ibone.comcast.net (96.110.35.10) 1.929 ms 2.138 ms 2.122 ms
10 be-303-cr11.1601milehigh.co.ibone.comcast.net (96.110.37.154) 30.437 ms 30.467 ms 30.479 ms
11 be-1111-cs01.1601milehigh.co.ibone.comcast.net (96.110.39.65) 30.047 ms 30.117 ms 29.554 ms
12 be-1114-cr14.1601milehigh.co.ibone.comcast.net (96.110.39.114) 29.645 ms 29.658 ms 29.631 ms
13 be-301-cr14.champa.co.ibone.comcast.net (96.110.39.1) 29.916 ms 30.147 ms 30.158 ms
14 be-1114-cs01.champa.co.ibone.comcast.net (96.110.37.241) 30.338 ms 30.564 ms 30.577 ms
15 be-1112-cr12.champa.co.ibone.comcast.net (96.110.37.210) 30.659 ms 30.705 ms 30.711 ms

21/02/2021 03:34:57 UTC

PING:
PING 98.210.72.238 (98.210.72.238) 56(84) bytes of data.

— 98.210.72.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

21/02/2021 03:34:55 UTC

MTR:
Start: Sun Feb 21 03:34:46 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.4 0.0
2.|-- 37.244.23.131 0.0% 10 0.6 0.7 0.5 1.3 0.0
3.|-- 24.105.62.152 0.0% 10 0.9 0.9 0.7 1.1 0.0
4.|-- 137.221.66.14 0.0% 10 1.1 6.4 1.0 53.8 16.6
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.69.34 0.0% 10 1.9 1.9 1.5 2.4 0.0
7.|-- be-128-pe11.350ecermak.il.ibone.comcast.net 0.0% 10 1.9 2.2 1.7 3.0 0.0
8.|-- be-2311-cs03.350ecermak.il.ibone.comcast.net 0.0% 10 1.9 2.1 1.8 2.5 0.0
9.|-- be-1311-cr11.350ecermak.il.ibone.comcast.net 0.0% 10 1.8 2.7 1.6 8.5 1.9
10.|-- be-303-cr11.1601milehigh.co.ibone.comcast.net 0.0% 10 29.6 30.0 29.6 30.4 0.0
11.|-- be-1111-cs01.1601milehigh.co.ibone.comcast.net 0.0% 10 29.9 30.0 29.6 30.3 0.0
12.|-- be-1114-cr14.1601milehigh.co.ibone.comcast.net 0.0% 10 29.6 29.8 29.4 30.2 0.0
13.|-- be-301-cr14.champa.co.ibone.comcast.net 0.0% 10 30.0 30.0 29.7 30.2 0.0
14.|-- be-1114-cs01.champa.co.ibone.comcast.net 0.0% 10 30.5 30.5 30.1 30.9 0.0
15.|-- be-1112-cr12.champa.co.ibone.comcast.net 0.0% 10 30.5 30.7 30.4 31.0 0.0
16.|-- be-302-cr11.sunnyvale.ca.ibone.comcast.net 0.0% 10 49.5 49.5 49.2 50.2 0.0
17.|-- be-1111-cs01.sunnyvale.ca.ibone.comcast.net 0.0% 10 54.7 49.9 48.9 54.7 1.7
18.|-- 96.110.41.114 0.0% 10 48.9 53.5 48.8 85.2 11.4
19.|-- po-1-rur01.sanmateo.ca.sfba.comcast.net 0.0% 10 49.5 49.4 49.3 49.5 0.0
20.|-- 96.110.178.6 0.0% 10 49.8 49.9 49.8 50.0 0.0
21.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2021 03:34:46 UTC

PING:
PING 98.210.72.238 (98.210.72.238) 56(84) bytes of data.

— 98.210.72.238 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3003ms

21/02/2021 03:34:59 UTC

MTR:
Start: Sun Feb 21 03:34:50 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.6 0.0
2.|-- 37.244.23.131 0.0% 10 0.6 0.6 0.5 0.6 0.0
3.|-- 24.105.62.152 0.0% 10 1.2 1.5 0.8 6.1 1.5
4.|-- 137.221.66.14 0.0% 10 1.5 1.4 1.0 2.8 0.5
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.69.34 0.0% 10 1.7 6.5 1.5 36.7 10.9
7.|-- be-128-pe11.350ecermak.il.ibone.comcast.net 0.0% 10 2.3 2.1 1.5 2.6 0.0
8.|-- be-2311-cs03.350ecermak.il.ibone.comcast.net 0.0% 10 2.3 2.1 1.8 2.3 0.0
9.|-- be-1311-cr11.350ecermak.il.ibone.comcast.net 0.0% 10 2.1 2.0 1.8 2.4 0.0
10.|-- be-303-cr11.1601milehigh.co.ibone.comcast.net 0.0% 10 29.6 30.1 29.5 30.7 0.0
11.|-- be-1111-cs01.1601milehigh.co.ibone.comcast.net 0.0% 10 30.0 30.0 29.6 30.4 0.0
12.|-- be-1114-cr14.1601milehigh.co.ibone.comcast.net 0.0% 10 29.7 29.9 29.6 30.2 0.0
13.|-- be-301-cr14.champa.co.ibone.comcast.net 0.0% 10 30.0 30.2 29.9 30.6 0.0
14.|-- be-1114-cs01.champa.co.ibone.comcast.net 0.0% 10 31.0 30.7 30.4 31.4 0.0
15.|-- be-1112-cr12.champa.co.ibone.comcast.net 0.0% 10 30.8 30.6 30.3 31.0 0.0
16.|-- be-302-cr11.sunnyvale.ca.ibone.comcast.net 0.0% 10 49.9 49.7 49.4 50.4 0.0
17.|-- be-1111-cs01.sunnyvale.ca.ibone.comcast.net 0.0% 10 49.1 49.3 49.0 50.6 0.3
18.|-- 96.110.41.114 0.0% 10 58.2 50.8 48.8 58.2 3.1
19.|-- po-1-rur01.sanmateo.ca.sfba.comcast.net 0.0% 10 49.5 49.4 49.3 49.7 0.0
20.|-- 96.110.178.6 0.0% 10 49.9 49.9 49.8 50.1 0.0
21.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2021 03:34:50 UTC

MTR:
Start: Sun Feb 21 03:34:57 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.6 0.0
2.|-- 37.244.23.131 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 24.105.62.152 0.0% 10 0.8 1.0 0.8 1.1 0.0
4.|-- 137.221.66.14 0.0% 10 1.1 2.8 1.1 17.4 5.1
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.69.34 0.0% 10 1.6 11.7 1.6 55.3 20.7
7.|-- be-128-pe11.350ecermak.il.ibone.comcast.net 10.0% 10 2.3 1.9 1.7 2.3 0.0
8.|-- be-2311-cs03.350ecermak.il.ibone.comcast.net 0.0% 10 1.9 2.1 1.9 2.3 0.0
9.|-- be-1311-cr11.350ecermak.il.ibone.comcast.net 0.0% 10 2.0 2.0 1.8 2.6 0.0
10.|-- be-303-cr11.1601milehigh.co.ibone.comcast.net 0.0% 10 30.5 29.9 29.5 30.5 0.0
11.|-- be-1111-cs01.1601milehigh.co.ibone.comcast.net 0.0% 10 30.0 30.6 29.7 34.6 1.3
12.|-- be-1114-cr14.1601milehigh.co.ibone.comcast.net 0.0% 10 30.0 29.9 29.5 30.3 0.0
13.|-- be-301-cr14.champa.co.ibone.comcast.net 0.0% 10 29.9 30.1 29.8 30.7 0.0
14.|-- be-1114-cs01.champa.co.ibone.comcast.net 0.0% 10 30.2 30.3 30.0 31.1 0.0
15.|-- be-1112-cr12.champa.co.ibone.comcast.net 0.0% 10 30.8 30.6 30.3 30.8 0.0
16.|-- be-302-cr11.sunnyvale.ca.ibone.comcast.net 0.0% 10 49.6 49.5 49.2 49.9 0.0
17.|-- be-1111-cs01.sunnyvale.ca.ibone.comcast.net 0.0% 10 49.1 49.3 48.9 50.4 0.3
18.|-- 96.110.41.114 0.0% 10 48.8 51.8 48.8 77.4 9.0
19.|-- po-1-rur01.sanmateo.ca.sfba.comcast.net 0.0% 10 49.4 49.4 49.2 49.6 0.0
20.|-- 96.110.178.6 0.0% 10 49.8 49.8 49.7 50.0 0.0
21.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2021 03:34:57 UTC

2

That node is set up to ignore some ICMP traffic, which is what this test uses. This is a protection mechanism so the servers don’t go down with every DDoS attempt.

The looking glass is best used if you cannot login to the game or bnet. Instead, you’d want to run the WinMTR suggested at the top of the forum:

Overall, the tests look fine route-wise, but the 100% packet loss test when Blizzard tried to ping you might be a concern. The WinMTR will tell more.

3

Thanks for your help by the way. As far as debugging goes, This has been happening for a couple of weeks now. One thing I noticed is that the root of the problem is me blinking around.

A little background: The last few weeks I’ve stepped out at Heroic Sludgefist because I blink around in that room. I realized that it might be relevant that it only happens in there because as soon as I stepped outside the blinking stopped. It also stopped once Sludgefist was dead. It was frustrating because the first two weeks I just left for the rest of the night.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 71 71 0 0 10 0
96.120.90.201 - 0 71 71 8 12 24 9
96.110.177.193 - 0 71 71 8 11 23 14
po-2-rur01.sanmateo.ca.sfba.comcast.net - 0 71 71 8 12 23 14
be-218-rar01.santaclara.ca.sfba.comcast.net - 0 71 71 9 14 25 15
be-39911-cs01.sunnyvale.ca.ibone.comcast.net - 0 71 71 10 13 17 17
be-1112-cr12.sunnyvale.ca.ibone.comcast.net - 4 64 62 9 12 17 10
be-303-cr01.9greatoaks.ca.ibone.comcast.net - 0 71 71 11 14 19 17
be-2112-pe12.9greatoaks.ca.ibone.comcast.net - 0 71 71 10 13 18 16
50.208.235.46 - 0 71 71 10 18 75 11
ae1-br02-eqsv5.as57976.net - 0 71 71 22 28 64 28
xe-0-0-1-1-br02-eqla1.as57976.net - 0 71 71 22 42 318 30
et-0-0-29-br01-eqla1.as57976.net - 0 71 71 26 183 726 155
No response from host - 100 14 0 0 0 0 0
et-0-0-0-pe04-swlv10.as57976.net - 0 71 71 22 29 107 22
las-swlv10-ia-bons-04.as57976.net - 0 71 71 22 26 31 27
137.221.105.2 - 0 71 71 22 23 30 22
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

You’re probably looking at a performance issue rather than connection. There are no issues happening in the WinMTR.

5

So what kind of troubleshooting should I do on that front?

How does my hardware performance affect things in sludgefist’s room from a “blink around” perspective?

6

Possible causes are add-ons triggering in that room, weakauras, missing game assets (scan and repair may help). Sometimes a full UI can help, as well.

Some connection problems don’t show up in the WinMTR because they are specific to the home network, but you would be blinking around in all zones, not just that room. Plus, that room has three different phases, that’s why I think it’s UI related.

7

I’ll run a scan & repair. I’ve run one recently, but I’ll do it again.

It only happens on the Sludgefist phase is the odd thing to me.

It happens even with all addons disabled.

8

Disabling addons only prevents them from showing on the screen. Try renaming the addon folder for testing that.

9

Renaming addon folder did not work.

10

Try renaming the Interface and WTF folders and deleting the Cache folder.

11

Quite honestly, the MTR he ran probably didn’t run long enough to show intermittent packet loss. Try running it longer 20-30 mins.

12

That data would be saturated and not useful if you run it that long in one go.