The response to the common problems listed in the support article is partially irrelevant. Two of the three problems relate to losing currency due to a glitch on the backend. The answer is primarily informing players that some currencies do not have a 1:1 transfer. But, the two currencies used as examples in the problem section do have a 1:1 transfer and the issue is ignored in the response. The article could use relevant information about currencies that are lost into the void.