I have an authenticator linked to my phone. I just checked it and yes, it’s still there and working. But, when I logged into my character, it has taken the 4 extra slots away and says I need to get the authenticator.
I’m running a lot of alts and I need to make sure I have bag space. Could you please check into this and fix it. I appreciate it.
The old authenticator is no longer supported. Did you upgrade to the new battle net app ?
Also, the four extra bag spaces are for having both an active authenticator and Battle.net Phone Notifications (i.e., “SMS protect”).
Where is this “SMS protect”, please? I’m finding nothing helpful when I google and nothing on my iphone… One place said to go to messages in settings and select “lock” but there is no “lock” under messages.
The instructions I find say to click “Authenticator” in the app and it will proceed from there but all it does is tell me there are no new requests.
@Slaynne Open your Browser Log into your Battlenet account Go to Security and click on Battle.net Authenticator Add Phone Number
Thank you! let me try that
Well, it wasn’t as easy as “add phone number” but you got me on the right path! Thank you so much!
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