I’ve been looking for an email address for some time now to contact Blizz about their GM support staff. I know I have seen one a long while ago, but can’t seem to find it now.
Anyone able to help?
just submit a ticket about the issue.
they likely want incoming communication to be via the ticketing system so it’s trackable and accountable, rather than being sent to Bob’s inbox where it’s lost amongst the spam, lettters from nigerian princes and 42 thousand other emails received from people angry they didn’t get the GM response they wanted.
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Is your best bet… most of that is twitter I know… people don’t use email anymore.
Tweet them
There is no specific email to discuss a GM with Blizzard. Just like you can’t call microsoft or email them about a staff member there.
The way to give feedback about a GM interaction you had, is to fill out the survey you get when the ticket is closed. That goes to the supervisors and is the only way to provide feedback on your GM interaction.
That does not work. The Customer Support team on Twitter is the same team as on the Customer Support Forum. They answer basic policy questions and point players to the proper venue for support (ticket, forum, news article, support knowledge base, etc.).
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Then how do you submit a ticket about GM feedback?
From what I am seeing, there is nothing that I can do OTHER than contact Blizzard via e-mail. While I do not want to talk about the issue on the forums (against forum policies), there should be a way to contact them much like there is an ability to contact the Community Managers via email.
@Beastbashx That is where I have been looking. It is just a re-direct nightmare. No actual way of contacting unless I open a ticket for a different reason.
That’s kinda the answer though isn’t it? If he tweets, and they direct him to the proper source… in the end the tweet was the solution. (Or posting in CS)
I suppose, but the answer is that there is no email to provide feedback for GMs. It is ONLY done via the Survey that the player gets after the ticket is closed.
That is the only way. There really is no email like the OP wants and they don’t take tickets to “complain” about GMs.
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Seems kinda one sided. Most companies bend over backwards to get you to tell on their employees… This company does the exact opposite and makes it as hard as possible.
Great job security working at Bliz
How’s you get MVP with 300 posts?
No, they don’t. EVERY single closed ticket gets a survey just like every time I have an internet tech out I get a phone survey. Every order from Chewy they send me a Survey.
Blizzard does what every company does and makes sure you have a way to rate every completed ticket interaction.
Why? Because they don’t have multiple ways to “tell on” staff, as you put it? USE the Survey that is meant for it! Easy to do and that is what the purpose is. Every Blizzard staff member is working at a Blizzard office, logged in on a Blizzard PC, with every single thing they do recorded. Filling out the survey lets the Supervisor review the whole interaction.
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These are new forums. My post count on the old forums is over 40,000. I am in three MVP programs (Tech/Customer Support, D3, and WoW) - and that happens by mostly posting correct information, knowledge base links, articles players need, etc.
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Don’t forget the spam about upgrading your package.
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Was MVP on the old forums too. Its quality of posts, not quantity.
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Ahh makes sense.
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Yes but 300 seemed light and I had never seen any of her “quality” posts.
Mirasol is a pretty rocking MVP… She is one of the ones that when she posts I don’t question the response. That male Orc though…
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Well they implemented a system for all players to tattle tale on each other on a daily basis with ease. And players use this function like it is going out of style, yet left their own employees out of the cross-hairs for the exact same system they imposed on all of us.
Look at the forums… or in game… why is the very same system not available to report employees that interact with the customers?
It is maddening.
Why would it be? You want to right click a Community Manager post and report them? There are no GMs on the forums so you can’t use the forum system to report.
They don’t monitor every post over all the Blizzard games nor every chat interaction in game. They would have to hire hundreds of more people. They rely on players using the tools given to maintain an environment that follows the rules. Getting reported won’t result in a punishment if no rules were broken.
Staff have internal reviews they are subject to as well as every single ticket they complete having a player submitted survey review.
I don’t know why you think that is not enough. Every single ticket - all of them - has a survey. You don’t need to pile on multiple other means to provide GM feedback.
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Thanks for your reply.
GMs aren’t running their mouths off in trade/gen chat channels, spewing profanities and or harassing players, or mocking lifestyles, or religion(s), or nations, or any of the things that players do daily and for which the /report function was created.
How much daily interaction do you have with GMs that you would need a system in place to report on them daily to their superiors?
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