I recently purchased a race change for my main character, and also changed his name. Once I finished in the character creator, I became locked out. Now whenever I try to log in to that specific character I get kicked back to the character select screen after failing the login boss with the error “Login failed”
I have tried the following steps to solve this issue:
- Deleting my WTF, Cache and CTF folders
- Running a ‘Scan and Repair’ from the launcher
- Reinstalling
- Updating my graphics driver
- Adjust in-game settings to lower graphics
- Checked for overheating
- Restarting my Computer
I opened a ticket with blizzard tech support to see if they could assist me, and they sent a generic message telling me to try the above steps. After they did not work, I reopened the ticked and asked for further assistance and this is the message I got:
"Greetings
Thank you for reaching out and taking the time to follow the provided steps. I’m sorry they didn’t resolve the issue you’re experiencing. It’s frustrating when troubleshooting steps don’t fix a problem.
Since you’ve exhausted the steps available through customer support, the next best course is to seek assistance from the broader community through forums, consult with a local tech expert, or contact your Internet Service Provider if you suspect a connection issue. Sometimes, the issue might require more specialized knowledge or diagnostics tools that aren’t readily available through our standard support channels.
Contact Activision Support if you’re experiencing issues with playing/launching any Call of Duty game.
[Removed link as it won’t let me post with it in this forum]
Our forums can be a great resource, as knowledgeable community members often encounter similar issues and can offer helpful advice or solutions.
Once again, I apologize for any inconvenience this has caused you."
It is not an ISP issue, I can log into any other character.
So here I am, as requested by blizzard tech support, asking for help.
Thanks in advance 
EDIT:
I wonder if this has anything to do with it