So I log on to find that there’s an hour long queue time to log in on Illidan, no biggy I figured… I’ll just pay for a character transfer and laugh at everyone because It’s not on my Timezone anyway. NOPE! I have to wait an hour in queue just to clear a mail box so I can transfer.
This is stupid, just give a warning prompt that if the mail isn’t cleared it will be deleted and then if they type “TRANSFER” (Like the DELETE prompt) it’ll just delete all the items in the mail and transfer the character. This is poor customer service, I shouldn’t have to wait an hour to clear my mail box just to transfer a character because of server overpopulation.
That would be a development decision, not a Customer Support decision. You’ll want to post in General Discussion if you want the right eyes to see it and possibly change it in the future.
For the time being, you can sit in queue to manually delete the mail, or you can use the Support link to submit a ticket and see if a GM will remove it for you: In-Game Issues > Items and Mail > choose the appropriate category. Just understand that the queue will be much faster than the current average three-day wait for ticket replies.
No, it’s a customer service decision. This directly affects customers in a negative way, that makes it a customer service issue. Even if Development has a hand in it, it is still an issue that involves CS.
Put in a simple way, customer support are the GMs/call center people, who can’t add/change features in the game. Customer service is a department that could include engineer or at least request engineering resources to make the feature changes. So no, they aren’t the same.
In other businesses, perhaps. But Customer Support here are simply the forums you’re currently posting in. An information desk for players to assist other players with account- or payment-related issues, in addition to further help if they so desire. There are no game masters, but instead Support Forum Agents who do not have the same job responsibilities and do not have contact with the developers.
This is literally what I’m trying to do. I waited 2 hours to try to log on and get my crap out of the mail box, and then insta D/C into another 2 hour QUE LOL /PULLHAIR
Game-Masters+Forum Agents answer to a superior, that superior answers to another and so on. There’s a chain that goes all the way up to development, this issue just needs to be brought up to marketing and they will have it addressed since no one will buy a character transfer during realm overpop which is a huge loss of money.
That entire analogy isn’t even accurate. If you’re having a heart attack the Nurse will call the doctor yeah? So if a game’s micro-transaction has a glaring issue/flaw it is the job of CS to tell the right people so they’re aware of it.