Hi Blizzard Support & Community,
I’m writing this post as a last resort after weeks of support interactions that have not resolved an account-specific backend login failure.
What’s Happening:
- I can log in on the Battle.net website, but not the Battle.net desktop app
- Every login attempt on the app ends in a failure to create a session
- Logs consistently show:
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[BNSessions] {Main} |event=Session creation failure.|identity=account_id: 387118162 ... code=ERROR_INTERNAL (1)
[UnifiedAuth] UAuth: tassadar Login URL is empty!
- Issue is persistent across multiple devices and clean installs
- My alt account works fine on the exact same setup — proving this is account-specific and server-side
What I’ve Already Tried:
- Reinstalled Battle.net on Mac, PC, and phone
- Flushed DNS, cleared cache, reset config
- Tried different networks and regions
- Submitted logs multiple times
- Followed every suggested troubleshooting article (including advanced steps)
- Reached out via tickets and Twitter
Despite all of this, I have received only Tier 1 replies repeating the same steps. I’ve asked repeatedly for escalation, but was told it could not be escalated to a technician or engineer.
Why I’m Posting Here:
At this point, I am unable to use content I’ve paid for, and the issue clearly lies with a backend service (likely Tassadar or Battle.net session provisioning).
I’m not asking for in-game help or advice — I’m asking for a real investigation into:
- Why this account is unable to create a session
- Why the launcher is returning
ERROR_INTERNAL - Whether any platform engineers have been assigned to this
Please:
- Forward this to a platform support technician or CM if possible
- Let me know if anyone internally is reviewing this
I just want to use the account I’ve spent years on. I’m not looking to cause trouble — I’ve simply run out of official options.
Thank you for your time.