I’m one of the more vocal people on the forums about the issues with the Nightborne playable model and what could be done to improve it in a meaningful way.
I made this thread, Nightborne: Still in Need of Improvement, over a year ago discussing the issues with the Nightborne model and customization, and judging by what was added in 9.1.5 PTR, went unseen.
This thread by player Valquois, Nightborne: The Fixes We Need pre-dates the one I made, received amazing support, and was also likely unseen. This thread was made in 2018!
The feedback is there. The developers know how passionate players are about customization. Knowing that, why can’t the developers be bothered to align themselves with feedback when implementing customization?