i think i’d prefer AI take care of issues at this point, instead of having to make 10+ tickets to resolve one issue cuz they keep giving useless copy pasta responses.
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Considering that generative AI is exceptionally bad at actually knowing what is accurate information, and the Blizzard support rules wouldn’t change, I’d rather not have quality sharply drop for the purpose of faster, but entirely unhelpful, responses.
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human paladins must inflinct negative emotions upon their local forums several times a day to stave off the evil evil curse of getting a life
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Soon AI will replicate and far exceed your level of snark. It’s just a matter of time.
I’ll be dead and gone before then.
Everything is called AI slop whenever it’s generic now.
Which even the actual AI slop isn’t even actual AI.
Automated doesn’t mean AI. Or not the fad, at least. Gaming companies have been using automated support systems for years now.
You get reported, and after a certain threshold the system scrapes the relevant logs for keywords. If you come up positive for a no no word the relevant punishment is applied. There’s plenty of situations that can be automated this way, and so long as Blizzard maintains their zero tolerance stance and the laws remain behind the times there’s zero reason for them not to do this.
They aren’t shelling out good money for no reason. Support staff is a significant investment, and there are no real consequences for gaming companies who don’t do their due diligence in this regard. They have the minimum necessary staff to handle issues that get pressed past a certain threshold and that’s that. They don’t care if their system has 5% false positives or whatever.
I know it’s not AI, I’m just pointing out that’s the new buzzword that everybody is now using regardless of if it’s AI or not.
My other line is about how not even the thing we actually do call AI right now is actually AI. It’s not even a super primitive form of AI. It’s a very old technology that’s been rebranded.
AI is just the latest catchphrase/buzzword that people try to use as often as they can, and like most from the past, they don’t actually understand what they’re talking about.