After +16 weeks of Heroic Fyrakk kills, the legendary quest item has not dropped. I have reported this bug several times through the in-game support channels only to receive automated responses and/or links to the bad-luck-protection article.
Character: https://worldofwarcraft.blizzard.com/en-us/character/us/sargeras/schöner/pve/raids
I am posting here with the hopes of getting some support traction. Killing a boss repeatedly for four months, with a known threshold on bad luck protection, is beginning to feel a bit unfair. The guaranteed drop after 14 kills is widely known and was even provided to me from one GM supporting my ticket.
I would love to know if this is happening to other players and whether @Blizzard intends to address the issue. Ending the expansion this way is rough and it really shows the true nature of in-game support if this goes unnoticed. If this has happened to you, comment here.
Thanks
Schöner
Ticket Number: US98607045