Learning sound and animation

Support Technical Support
3

Hey there,

I have not seen any widespread reports of anything like this. It doesn’t mean there isn’t some unusual issue, just that we are not seeing any other significant reports to suggest a larger issue with the game.

I know you have done some of these but I ask that you do them again in the order I list and not skip any step.

Try doing a power cycle on your system. Turn off all devices including the modem. Wait 60 seconds, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

If you have any addon managers installed. They are fine programs but they have the tendency to prevent our troubleshooting steps from working. Please uninstall them and leave them off your system until we have solved the problem.

Once that is confirmed, we need to delete the temporary game files to attempt to eliminate any corrupt data that might be affecting the client or characters. Your game will rebuild them when you next login but this will remove all installed addons. Please do not reinstall any addons until we know the issue is resolved: https://battle.net/support/article/7549

Let’s reset the in game user options:

  1. Click the blue bnet icon on the bnet app.
  2. Choose settings, then game settings.
  3. Click the reset in game user options button under the correct game listing.
  4. Confirm the changes and close the window.

We will want to run the repair tool on the game client: https://battle.net/support/article/7655

If that doesn’t work, then I suggest submitting a ticket (use the support button at the top of this page, then click contact support.) include that this is happening across all of your characters. We will likely want to access one of those characters ourselves to try and replicate the issue. That will inform any additional troubleshooting.