Launching TBC 41812 locks up entire mac

Support Bug Report
1

I’m on macOS Catalina, 10.15.7. Macbook Pro (16-inch, 2019). 2.4 Ghz 8-core i9. 64GB, AMD Radeon Pro 5500M 8GB.

If I launch the game my machine just locks up the second the “Connecting…” screen appears.

I deleted my Interface and WTF folders to try that too. Still locks up. The only log file that prints anything is gx.log:

1/18 10:42:45.718 LogOpen
1/18 10:42:45.718 World of Warcraft Retail x86_64 2.5.3.41812
1/18 10:42:45.718 macOS 10.15.7 (19H1615) x86_64
1/18 10:42:45.718 MacBookPro16,1
1/18 10:42:45.718 Intel(R) Core™ i9-9980HK CPU @ 2.40GHz | Sockets:1 Cores:8 Threads:16
1/18 10:42:45.718 64.0 GB System Memory
1/18 10:42:45.719 On Battery - Battery Present (97%)
1/18 10:42:45.725 Adapter 0: “AMD Radeon Pro 5500M” family:Unknown type:Discrete vendor:0x1002 device:0x7340 driver(0x0) location:1
1/18 10:42:45.725 Monitor 0 “(null)” Size(1792x1120) Pos(0, 0)
1/18 10:42:45.725 Adapter 1: “Intel(R) UHD Graphics 630” family:Gen9_5 type:Integrated vendor:0x8086 device:0x3e9b driver(0x0) location:0
1/18 10:42:45.725 Monitor 0 “(null)” Size(1792x1120) Pos(0, 0)

Anyone have any ideas? The PTR did this too, I just ignored thinking they’d have it fixed by launch day.

2

Try to set your monitor to 1080p?

3

I’m also having this same issue, entire mac freezes upon launch and get’s stuck on “connecting”. I’m running 10.15.5

4

I had this issue a bunch of times. Believe it or not, try using a VPN connection real quick. By any chance are you on Verizon Fios?

5

Having the same issue.
I made a post on the MAC Technical Support Forum earlier today

6

Check permissions on the world of warcraft directory.
I have read that they should be 7,7,7 …
If Battle.net can not write to a directory it wait untill you let it.

7

I got a Bizz response on the Post I made in Mac Tech Support.

If you are having the same issue, head over there and post your: OS version and your GPU in the system.

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