Launching Classic WoW gives BSOD

Support Technical Support
1

This is a bizarre issue that I haven’t completely isolated yet. First time I launched classic WoW yesterday, I got a BSOD with the error “Video_Scheduler_Internal_Error” message. I figured it was a driver issue, so I updated all my drivers. For some reason when I went to launch classic the BNet launcher lost the game locations of all my game files for all my blizzard games, I had to relocate them. I launched classic wow, it worked fine.

Today I’m getting a BSOD everytime I hit launch on Classic, and every restart BNet loses game locations again. Updating everything again hasn’t worked. Any ideas?

~edit~
I ran a repair on classic, didn’t find anything, but I got it to launch. If it happens again I’ll update. Seeing as how it didn’t work, then worked last night, and then didn’t work again… I might be back haha.

2

If the issue does recur, could you post some system information with a DxDiag? Steps for obtaining a DxDiag can be found on the bottom of this page:

3

Same error this morning and worked perfectly fine for all through the night. Here’s info and dxdiag. Actually how do I attach the .txt here? Or do you want me to just copy and paste it into the post?

4

post it on pastebin.com just post the last section of the link see the highlight section below .
https://pastebin.com /y47kBy74

5

Alrighty thank you.

MSInfo - /g2L2eDUR
DxDiag - /z0rjhrqq

6

Looks like you blue screen is a GPU issue. When you updated your drivers did you do a clean install with a program like DDU?

7

I agree, error 119 is a video scheduler error. Most likely a video driver issue, corrupted, or old.

8

I simply updated it via the internet from the Device Manager. Should I do something else?

9

Lets go ahead and do a clean install
First download DDU

But do not run it

Download these NVidia drivers

do not install them yet

Once the above is completed run DDU to remove the Nvidia drivers follow the instruction in DDU after the computer reboots install the new drivers and test

10

Ran DDU, cleaned all GPU drivers, installed the NVidia drivers linked. I opened up the BNet launcher, launched Classic WoW and it froze. On the login page before the login info would normally pop up. Computer didn’t even BSOD, it simply shut off. Mouse and keyboard are both razer, they flickered a bunch, monitor shut off, and then after about 10 seconds it rebooted. I’m about to launch it again to see what happens…

~edit~
I’m in. Unfortunately it took 4 attempts, which is how many it took the first day, the second day, and now today, so I still don’t know if it’s fixed or not.

11

can you post the graphics logs for classic please. They are in the logs folder

12

8/31 15:18:20.968 LogOpen
8/31 15:18:20.968 ConsoleDetectDetectHardware():
8/31 15:18:20.968 cpuIdx: 1
8/31 15:18:20.983 ConsoleDeviceInitialize(): hwDetect = 0, hwChanged = 0
8/31 15:18:21.000 D3d11 Device Create
8/31 15:18:21.000 Format 1920 x 1080 Fullscreen, ArgbX888, vsync 0
8/31 15:18:21.016 Taking Adapter 0 by name: Vendor Id 0x10de, Device Id 0x1c20 - Sysmem = 0
8/31 15:18:21.016 NVIDIA GeForce GTX 1060
8/31 15:18:21.016 Detected NvAPI and checking if it’s valid…
8/31 15:18:21.068 AFR detection
8/31 15:18:21.078 AFR found with 1 devices(s)
8/31 15:18:21.078 Caps:
8/31 15:18:21.078 Vendor ID: 10de
8/31 15:18:21.078 Device ID: 1c20
8/31 15:18:21.078 AFR Groups: 1/1
8/31 15:18:21.078 Feature Level: DX=3, GL=0, MTL=0
8/31 15:18:21.106 D3d11 Device Create Successful
8/31 15:18:21.121 CPU Processor Detection: 8 H/W threads
8/31 15:18:21.126 Memory Detection: 17057812480 bytes of physical memory available
8/31 15:18:21.126 Detected Graphics Defaults: 6 (CPU = 6, GPU = 6, MEM = 6)
8/31 15:18:21.126 Resample::CreateResources
8/31 15:18:21.266 RenderSettings::NotifyChanged
8/31 15:18:21.309 Liquid::CreateProceduralTextures
8/31 15:18:21.716 PortraitDeviceCreate
8/31 15:18:21.896 VolumeFog::DestroyResources
8/31 15:18:21.951 VolumeFog::UpdateResources
8/31 15:18:21.952 VolumeFog::DestroyResources
8/31 15:19:38.282 PortraitDeviceDestroy
8/31 15:19:38.295 PortraitDeviceCreate

this? gx file in classic folder, logs?

~edit~
Just going through the system logs, it appears that Bonjour is what is causing the problem. Every time launching classic wow starts up the Bonjour service it fail saying the hostname is already in use. Everytime I’ve successfully gotten on, it is logged as a success.

fail results in - Local Hostname LAPTOP-KPM9GINO.local already in use; will try LAPTOP-KPM9GINO-2.local instead

looks like a realtek audio driver or something is failing as well. On successful launches of Classic it doesn’t fail >.<

13

Lets uninstall the Bonjour service. and test