Launcher stuck between "Initializing" and "Waiting on another installation or update"

Support Technical Support
1

I play on a Mac.

I can’t launch the game because the launcher is evidently trying to update or download some files, but it is stuck between “Initializing” and “Waiting on another installation or update.” I have tried causing the downloader to “start this update now” but that has no effect. I have restarted the application. I have rebooted the computer. I have dumped the Battle-dot-net cache more than once, per the advice I found under the only forum topic I could find that seemed to address my issue. (I spelled out Battle-dot-net because it wouldn’t let me submit my post with a link in it.)

I have tried to submit a ticket, but unfortunately I don’t know how to find the information that the form is asking of me (it wants some kind of game files) so the button to submit my request for Blizzard support to contact me remains grayed out. Neither could I submit a request for a chat, for the same reason.

I hope someone sees this post and can help me, because at this point I am unable to launch the game.

2

What year is your Mac?

3

Late 2013. I have just now learned how to download a system report that hopefully I can use in submitting a ticket.

4

Do you know processor speed and video card?
See here’s the thing most systems before windows 10 can no longer run Wow so that’s pretty much every machine made before 2015…
Dx12 is mandatory
Wife and I are down completely
Christmas all bought etc…
Gonna be a month of learning and waiting

5

I am on a Mac, not Windows. I am running on a 64-bit system, so that is not the problem; I have been playing the game just fine up till today. But thanks for your response.

6

Believe me, I played all day Sunday.
Monday mid patch pc crashed.
Ive been looking for deals ever since
Mac or pc requires DX12

7

OK, well, I did succeed in submitting a ticket, so I guess I’ll find out.

8

I truly hope you’re NOT in our situation.
I wish you the best of luck! ; )

9

Thank you! I hope you can get your problem resolved.

10

Meh either wait in returns st computer stores or April after refund check
Even as an adult that’s a long time!’
I’m rooting for you though!
And everyone else!

11

You might also try the mac tech support forum.

12

im trying to go on WoW then its updating but it said “something went wrong with a file. we’re not sure what caused it, so please try again or click the code below for more information. sorry about that!” so what do i do?