Hi, The last 48 hours my connection to US West Coast realms has nosedived from it’s usual 155ms to 225+ and unstable. Here’s an MTR
WinMTR Statistics
WinMTR statistics
Host
%
Sent
Recv
Best
Avrg
Wrst
Last
TELSTRA-MODEM
0
193
193
0
1
4
1
gateway.nb14.sydney.asp.telstra.net
0
193
193
8
14
65
15
ae10.ken-ice301.sydney.telstra.net
0
193
193
9
11
47
10
bundle-ether25.hay-core30.sydney.telstra.net
0
193
193
9
10
27
12
bundle-ether2.oxf-gw30.sydney.telstra.net
0
193
193
9
11
31
12
bundle-ether1.oxf-gw31.sydney.telstra.net
0
193
193
9
11
30
12
203.50.13.98
0
193
193
9
11
26
11
203.50.13.98
0
193
193
196
197
213
198
i-73.paix-core02.telstraglobal.net
0
193
193
195
197
211
197
i-73.paix-core02.telstraglobal.net
0
193
193
196
198
213
198
i-92.paix02.telstraglobal.net
0
193
193
198
200
212
201
195.22.206.129
0
193
193
195
196
225
197
No response from host
100
39
0
0
0
0
0
89.221.41.3
0
193
193
225
230
314
226
137.221.76.35
0
193
193
227
229
314
227
xe-0-0-1-1-br01-eqda6.as57976.net
0
193
193
224
227
275
225
et-0-0-2-br02-swlv10.as57976.net
0
193
193
227
232
290
227
et-0-0-1-pe01-swlv10.as57976.net
0
193
193
224
226
244
225
137.221.105.2
0
193
193
227
228
243
229
Looks like it’s related to the International Link. Trying to get anywhere with Telstra with this as a retail customer is nothing but a nightmare. Any help appreciated! Thanks!
Situation is getting worse, now seeing packet loss once it hits the US and massive fluctuating pings in game. Completely unplayable. Telstra won’t even acknowledge the issue.
Yar it’s all over the place at the moment on US realms. The local Oceanic realms are all fine for me, I haven’t tested what happens if I join a US based group from OCE realms as my mains have always been on a US realm but would assume if you do, your latency will skyrocket until Telstra can bother sorting it out.
Thanks so much for reporting this and sharing the WinMTR tests. Since the significant jump in latency occurs before reaching our peering network, we can only recommend contacting the ISP and sharing the WinMTR tests with them as supporting evidence. You can request to speak with a level 2 or level 3 technician when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.
As a temporary workaround, you might find some relief by switching to a different network such as your phone’s mobile data via hotspot or a VPN.
Thanks for the reply. Oh I have informed them same information that was confirmed in my ticket (that the traffic is being routed in the wrong direction globally lol) but am still waiting for help 3 days later.