Latency Issue/World Lag spiking randomly

Support Technical Support
1

For the past few days I’ve had bad lag issues, sometimes it was later in the evening but it has been all day today so far. My world latency has gone as high as 8K today, and yesterday it was even at 10K. I’ve gone through my provider, performed resets and speed tests and they see nothing on their end and I’m having no issues with other applications. I have reset my interface with no changes or improvements to latency. I even rolled back my graphics driver since I updated it on the 14th, but the same issue persists.

These are the results of what I’ve done so far while creeping through the Tech Support pages:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
SAX1V1R.lan - 0 340 340 0 0 1 0
035-150-210-164.res.spectrum.com - 3 312 305 0 0 1 0
No response from host - 100 68 0 0 0 0 0
035-150-210-164.res.spectrum.com - 0 340 340 9 13 56 18
035-150-210-164.res.spectrum.com - 86 77 11 0 12 16 16
035-150-210-164.res.spectrum.com - 99 69 1 0 22 22 22
035-150-210-164.res.spectrum.com - 0 340 340 15 17 30 16
169.254.250.250 - 0 340 340 15 19 29 17
lag-63.crr01mnchtn.netops.charter.com - 0 340 340 15 18 31 16
lag-20.rcr01mnchtnem.netops.charter.com - 6 277 261 0 138 200 136
lag-10.rcr01sghlgaao.netops.charter.com - 6 277 261 78 123 166 144
lag-810.bbr01atlnga.netops.charter.com - 9 249 227 98 142 167 141
lag-803.prr02atlnga.netops.charter.com - 0 340 340 27 52 334 28
096-034-150-101.biz.spectrum.com - 5 282 268 93 142 216 132
137.221.75.35 - 5 289 276 123 170 281 128
xe-0-0-0-0-br01-eqda6.as57976.net - 6 277 261 126 170 245 162
et-0-0-29-br02-eqda6.as57976.net - 0 340 340 70 75 181 78
et-0-0-2-br02-swlv10.as57976.net - 8 261 241 142 188 260 182
et-0-0-1-pe03-swlv10.cli5376.net - 7 273 256 118 170 215 177
137.221.105.2 - 7 273 256 69 159 201 101
________________________________________________ ______ ______ ______ ______ ______ ______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

That’s while it’s running decent-ish, at 170 home, 510 world by the in-game indicator. It seems to ramp up over time. I’ve never had this problem before and my computer is about 5 months old, an i9 with an RTX 4070 and 32 gigs of ram. Kind of at a loss of what to do. I did the pathping as well if needed.

2

This is a bit later, trying in content:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
SAX1V1R.lan - 0 320 320 0 0 3 0
035-150-210-164.res.spectrum.com - 0 320 320 0 0 3 0
No response from host - 100 64 0 0 0 0 0
035-150-210-164.res.spectrum.com - 1 316 315 0 12 39 10
035-150-210-164.res.spectrum.com - 75 81 21 0 10 20 20
No response from host - 100 64 0 0 0 0 0
035-150-210-164.res.spectrum.com - 0 320 320 15 20 41 17
169.254.250.250 - 0 320 320 15 20 30 17
lag-63.crr01mnchtn.netops.charter.com - 0 320 320 16 21 32 18
lag-20.rcr01mnchtnem.netops.charter.com - 8 249 231 79 137 200 148
lag-10.rcr01sghlgaao.netops.charter.com - 6 260 245 92 127 162 119
lag-810.bbr01atlnga.netops.charter.com - 9 242 222 89 140 164 145
lag-803.prr02atlnga.netops.charter.com - 0 320 320 27 40 286 28
096-034-150-101.biz.spectrum.com - 8 250 232 100 142 210 142
137.221.75.35 - 6 262 247 132 174 267 178
xe-0-0-0-0-br01-eqda6.as57976.net - 5 266 253 134 174 293 150
et-0-0-29-br02-eqda6.as57976.net - 0 320 320 69 76 171 71
et-0-0-2-br02-swlv10.as57976.net - 11 229 206 140 191 275 146
et-0-0-1-pe03-swlv10.cli5376.net - 5 274 262 114 172 208 174
137.221.105.2 - 7 258 242 0 158 200 177
________________________________________________ ______ ______ ______ ______ ______ ______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
3

I saw someone suggest a VPN in an earlier thread so I tried it, and immediately I have the best connection I’ve had in days. Both home and world under 50ms. What does this even mean now… is my ISP throttling me?

1 Like
4

You will want to get in touch with your ISP as this is on their end. The packets you are losing are causing the high latency. Using the VPN you rerouted the path the ISP takes to get to the blizzard servers to the VPN which is why you are seeing better latency.

1 Like
5

Well it only worked for a couple of days. Now it does it even on VPN no matter the server I choose. This is getting pretty ridiculous, makes me not want to play.

6

In the test data you provided, Charter/Spectrum is responsible for the high latency. The ping jumps from 32ms to over 200ms on their network before reaching Blizzard.

7

Its across all Activision Blizzard titles.

8

Are you the OP or someone else experiencing the issue? Lag on an ISP node will show up on all things (games) hosted in the same place.

9

For the last six months, I’ve run a VPN (VPN Unlimited) through (or around) Breezeline (S. Florida) with no trouble on all programs except Battle.net, so I was really interested to read Spuuby’s comment that there was an initial success. Maybe try with other VPNs? I know the concept is that they all provide the same type of service but I’ve had very different experiences with some VPNs vs. others. Haven’t found any yet that work with Blizzard and no answer so far from the Blizz techs.

1 Like
10

I’m having the same issue at the moment, seems to have started ever since season 3 dropped.

1 Like
11

this is probably a duplicate of Frequent spikes in World latency

12

Not sure what you mean by this. I play on NordVPN relatively often with only a slight uptick in latency, but my home connection without a VPN is better.

13

Great news; I’ll try them again. :slight_smile:

14

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.