Latency issues - US/Texas/Spectrum

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1

I’ve seen a lot of posts about this already - but over the last week or so I’ve had some random sparks of high latency. As I type this, my home ms is 1359, world ms 1112.

I have done many of the troubleshooting steps I’ve found in other threads - restarting my router/modem, restarting my PC, resetting the UI and uninstalling addon managers, etc. I’ve also done some things on my own, such as trying different DNS’s and using a VPN. So far, every solution seems to fix the latency for the first 3-5min after restarting, but then goes back again.

In case it’s asked for - here is 10min of WinMTR during this occurance.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    1 |  656 |  654 |    2 |  519 |  998 |  594 |
|          cpe-67-10-208-1.elp.res.rr.com -    0 |  663 |  663 |    5 |   17 |  108 |   17 |
|         tge7-1.elpttxha01h.texas.rr.com -    1 |  649 |  646 |   29 |  745 | 1722 |  875 |
|          agg24.elpttxha01r.texas.rr.com -    1 |  656 |  654 |   11 |  509 | 1011 |  567 |
|          agg25.dllatxl301r.texas.rr.com -    1 |  652 |  649 |   28 |  479 | 1042 |  555 |
|bu-ether24.dllstx976iw-bcr00.tbone.rr.com -    1 |  647 |  643 |   30 |  419 | 1056 |  247 |
|                            66.109.5.121 -    1 |  640 |  634 |   28 |  284 | 1037 |   97 |
|                            66.109.9.151 -    1 |  648 |  644 |   31 |  488 | 1061 |  738 |
|              ae1-br01-eqda6.as57976.net -    1 |  647 |  643 |   51 |  563 | 1054 |  522 |
|         et-0-0-4-br01-eqch2.as57976.net -    2 |  617 |  608 |   50 |  518 | 4376 |  330 |
|               be1-pe2-eqch2.as57976.net -    2 |  636 |  629 |   50 |  249 |  420 |  262 |
|                           24.105.62.129 -    1 |  655 |  653 |   53 |  593 | 1103 |  522 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Thank you!

Thank you!

2

1st hop has small packet loss and 1 second latency spike. That vanishes on the 2nd hop, but the third has issues. [quote=“Zubzz-dalaran, post:1, topic:463208”]
tge7-1.elpttxha01h.texas.rr.com - 1 | 649 | 646 | 29 | 745 | 1722 | 875 |
[/quote]

Packet loss and a nearly 2 second latency spike.

I’d powercycle your network and test again.
I’d also file a ticket with your ISP.
Wired or wireless?

3

Wireless - my router, not the ISPs. I’ve filed tickets with them before, the remote technicians agree they see a small amount of packet loss, but anytime a technician comes in person they claim they see nothing.

That first hop is my ISP though, right?

4

First hop is computer > modem/router. The technician probably did a ping test which tests for neither packet loss nor intermittent latency spikes which is what appears to be happening here. Be sure to provide the ISP with these MTR reports which display the issue so they may better understand it.

I’d try an extended power cycle by unplugging any networking devices (modems, routers, etc) for 30+ minutes then plugging them back in.

If it’s still not working after that I recommend a wired connection. Though you can also contact the ISP to ask about things like changing wifi channels, QOS settings, and other similar router/modem features. Keep in mind every router is different and not all routers will have things like QOS.

If the ISP did NOT provide you with the device, please contact the device manufacturer instead as the ISP may refuse support (setup/configuration) for a device they did not provide.