Latency issues - please help

Support Technical Support
1

I have been having extremely high latency since like November of last year. It happens more in the evening, and at times it becomes to the point that the game is unplayable. I have been playing since Vanilla and already bought the next expansion; I would hate to have wasted the money because I cannot play. Please tell me what I need to tell Spectrum to get this fixed. Thank you. In game latency usually will show latency on World end or both World and Home.

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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 15 198 169 0 44 3914 1
142-254-216-165.inf.spectrum .com - 16 197 167 0 37 3076 14
lag-62.lkwnnyad01h.netops.charter .com - 18 185 153 0 131 3944 26
lag-38.lkwnnyad02r.netops.charter .com - 15 198 169 0 62 3938 23
lag-29.rcr01albynyyf.netops.charter .com - 14 202 174 0 70 3944 23
lag-16.nycmny837aw-bcr00.netops.charter .com - 14 201 173 0 94 4057 36
lag-0.pr2.nyc20.netops.charter .com - 15 198 169 0 87 3944 36
024-027-236-137.inf.spectrum .com - 15 198 169 0 95 3949 99
137.221.111.33 - 16 197 167 0 236 3327 226
No response from host - 100 64 0 0 0 0 0
No response from host - 100 64 0 0 0 0 0
Destination host unreachable. - 100 65 0 0 0 0 0
et-0-0-0-pe03-swlv10.as57976 .net - 16 194 164 0 167 4096 84
137.221.105.2 - 15 195 166 0 174 4080 99
________________________________________________ ______ ______ ______ ______ ______ ______

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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 17 186 156 0 29 3931 3931
142-254-216-165.inf.spectrum .com - 16 190 161 8 46 3948 3948
lag-62.lkwnnyad01h.netops.charter .com - 17 186 156 21 120 3965 3965
lag-38.lkwnnyad02r.netops.charter .com - 16 190 160 9 26 135 19
lag-29.rcr01albynyyf.netops.charter .com - 16 190 161 18 58 3955 3955
lag-16.nycmny837aw-bcr00.netops.charter .com - 16 190 161 26 66 3962 3962
lag-1.pr2.nyc20.netops.charter .com - 16 190 161 26 68 3964 3964
024-027-236-137.inf.spectrum .com - 16 188 159 23 94 3574 3473
137.221.111.33 - 16 185 156 37 255 4130 4130
No response from host - 100 62 0 0 0 0 0
137.221.69.85 - 16 190 161 36 82 3967 3967
137.221.67.65 - 16 190 161 36 88 3978 3978
24.105.62.129 - 15 194 166 36 84 3977 3977
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WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2

You have your own router or is it spectrums? you issue starts at you router could be the router or a wiring issue

3

Spectrum’s

4

Would start with checking all the connections. You can try exchanging the router with spectrum. The connection does not appear to be stable which can be caused by a failing router.

5

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