Lag/Rubberbanding Issues

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1

Hi all,

Thanks in advance for looking at this. I’ve been has lag/rubberbanding that has limited the ability for me to game, especially as I play healers. It seems to come and go, for example yesterday I had zero issues but today I could not go 15 minutes without 10+ lags.

I have Xfinity internet and within the past year I purchased a new surfboard modem and orbi router. I do live in an apartment complex if that makes a difference. I recently disconnected the satellite from the orbi system and it decreased my ping by 2/3 but the lag issue is still present. My gaming PC is wireless and I used one of the nighthawk wireless adapters.

My modem and router were both powercycled and up to date with their firmware before running WinMTR.

WinMTR results below:


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 |  564 |  564 |    1 |  126 | 4422 |    8 |

|                           96.120.103.13 -    1 |  561 |  560 |    0 |  138 | 4411 |   32 |

|                           162.151.209.5 -    1 |  561 |  560 |    0 |  138 | 4410 |   23 |

|po-2-rur02.spokane.wa.seattle.comcast.net -    1 |  561 |  560 |    0 |  138 | 4410 |   35 |

|                          24.124.128.189 -    1 |  561 |  560 |    0 |  138 | 4411 |   20 |

|be-37-ar01.seattle.wa.seattle.comcast.net -    1 |  557 |  555 |    0 |  150 | 4419 |   22 |

|be-33650-cr01.seattle.wa.ibone.comcast.net -    1 |  561 |  560 |    0 |  146 | 4420 |   32 |

|be-2111-pe11.seattle.wa.ibone.comcast.net -    1 |  561 |  560 |    0 |  145 | 4404 |   28 |

|                          50.242.149.178 -    0 |  564 |  564 |   17 |  151 | 4419 |   37 |

|              ae1-br01-eqse2.as57976.net -    1 |  551 |  548 |   48 |  187 | 4485 |   52 |

|       xe-0-0-0-1-br01-eqsv5.as57976.net -    1 |  550 |  547 |   47 |  189 | 4510 |   50 |

|        et-0-0-29-br02-eqsv5.as57976.net -    1 |  548 |  544 |    0 |  186 | 4484 |   51 |

|       xe-0-0-1-1-br02-eqla1.as57976.net -    1 |  546 |  541 |    0 |  204 | 4494 |   50 |

|        et-0-0-29-br01-eqla1.as57976.net -    2 |  544 |  538 |   56 |  358 | 4688 |  348 |

|                   No response from host -  100 |  125 |    0 |    0 |    0 |    0 |    0 |

|        et-0-0-0-pe01-swlv10.as57976.net -    1 |  553 |  551 |   48 |  187 | 4523 |   52 |

|                           137.221.105.2 -    1 |  550 |  547 |   47 |  185 | 4510 |   52 |

|________________________________________________|______|______|______|______|______|______|

It looks like there are huge ping issues when looking at “wrst” column. I spoke to Xfinity and they say the internet looks fine on their end. Do you think this may be an equipment issue?

Is there anything anyone thinks may be the problem?

Thank you

EDIT: I forgot to mention that outside of these lag spikes and rubberbanding, I have no other issues with the internet. No complaints regarding the internet when there is no lag present.

2

Your problem starts with your connection to your router, this is terrible. Wifi has inherent latency but this is far worse than that. Being wireless in an apartment is not ideal since every other wifi router around you is a source of interference.

Is there any way you can hardwire to your router to see if this issue improves?

3

Hey there Valdravannia,

That first line of the test does look bad because of the WRST result. That would be showing how data is acting going from your system and through the network so focusing there is best.

If you can try a wired connection, that should help rule out most interfering problems. You can also take that idea one step further and plug an ethernet cable from your system directly into your modem to make sure it’s not something with the router causing it.

If you can’t try that, there are some modems with known issues. Can we know what model modem you’re using?

4

Hi all, thank you for the feedback!

Here is info regarding equipment:

  • Modem: Arris Surfboard SB6190
  • Router: Orbi RBR20 (No longer using associated Satellite
  • WiFi Adapter/Receiver: Netgear AC1900

All of the equipment has been purchased within the past year. Part of my suspicion is towards the router as it switches between the 2.4ghz and 5ghz depending on what is the better signal. My thought is the latency may increase when/if it switches between the two. There appears to be no option to force a device to stay on a specific frequency.

I have tried switching the different channels that the WiFi runs on to help reduce issues with other neighbor WiFi networks.

I will try getting an Ethernet cable and see if I still run into an issue. I will test both the modem and router. I will report the info back once I have tested it.

Any other steps you think I can take? Part of me is considering getting a different router for testing purposes and either keep it or return it depending on the outcome.

Thanks!

Edit: After looking at my modem it seems like there have been issues with the intel chipset and lag/latency issues. I may try swapping this device out instead of the router.

5

I would also suggest not setting your router to swap between 2.4 and 5gHz. Stick with one to test and see if the issue persists.

6

Hey again Valdravannia

It definitely sounds like something with the network, although I’m not certain if it’s the modem or router. What is already pointed out regarding 2.4 and 5gHz may be worth checking out along with just trying a wired connection for testing purposes.

The modem itself though did bring up some results and may explain the symptoms and test results. The Arris Surfboard SB6190 modem uses an Intel Puma 6 chipset. There’s reports of issues with those regarding their performance. In some cases, just getting a firmware update will fix it. In others, a replacement was needed with the goal of getting a non-Puma chipset in it.

A Google search for “arris surfboard sb6190 puma chipset” will likely return some information about the situation.

The firmware update does tend to fix those usually and since you own the device, you’ll want to check the manual or contact the manufacturer for information on how to update it. Beyond that helping though, testing a different modem or purchasing a different one may be the fix you’re needing here.

Edit: I noticed your last edit as I posted this so I’m mostly just verifying your information with some extra info to help if needed.