It depends on what you need help with. If you have technical issues, or need account or billing, they have web chat and phone support for those issues. Though it is currently impacted by staffing due to the pandemic, it’s there and not really difficult, though some of the branches need information the techs can use, the pages themselves tell you how to gather it.
If you have an in game issues, there are a few branches that a web ticket would be just fine for. You really don’t need a back and forth for little things.
If you have an bug, or desire to see a game play change, support is not going to be able to help you with those, support does not make game changes or fix bugs. That is what the development team is for, and they do have submit a suggestion and bug report boxes for that in game as well.
Which is why the support tree also triages for particular issues, and forwards you to a place that might provider information or to help report issues.
They don’t have one. They have callback based support for certain issues, since they can’t address everything over the phone.
If you could describe your issue, we might be able to help better direct you to the proper support channel or information on how to resolve it yourself.
There is none, but they do support phone callback and webchat, during specific hours, impacted by the current work at home procedures in place because of the pandemic.
Billing is not going to be able to refund the items from the vision, but maybe technical support can help with the crash if it keeps happening,
Then that’s why there isn’t a ticket option for it. It’s not something that they have the ability to help with. They’d rather let you know that up front than set you up for disappointment after a several-day wait on a ticket.
We haven’t had a call in system for years, and for this very reason. Even if we did, we couldn’t help restoring visions.
We direct you to information so that you can get the quickest possible answer. There is a contact us button on nearly every help page.
I am going to lock this, as this discussion isn’t going to change that answer I’m afraid. The current system isn’t perfect, but it does result in the most people getting the most answers as quickly as possible, which is our ultimate goal. Helping players as quickly as possible - no matter if that is directly, or through information.
