Killed King Rastakhan on Heroic last night, and only a few people got to receive loot from his chest. The rest of our guild that was in on the kill were not awarded loot, and have not been sent in-game mail with whatever we were awarded after the kill. We all submitted tickets, and as far as I’m aware no one has heard back from a GM about this issue. Can we please get this issue resolved?
I heard from a bunch of people on class discords that they had tickets in and were answered with…nothing can be done about it. I am not positive if true but if it is true, that is completely unacceptable. We had the same issue and many in my guild run are still waiting for the reply.
At the absolute bare minimum we should receive our 10 breath of bwonsamdi, but we should also get our fair chance to have gotten loot. I get that errors happen, but there must be a better way to solve this than telling players, sorry, nothing we can do.