My wife and I both have for the last couple of weeks been getting multiple random disconnects seemingly for no reason. I’m not sure what her latency is but mine is usually a pretty consistent 30 or so. No other programs seem to be affected, such as streaming on netflix etc. There’s no interruption of anything else so I’m pretty sure it’s not a problem with our internet. Tried resetting the modem/router etc already. Both of us are using wired connections to our network. Ping doesn’t seem to spike or anything either, still stays around 30, just in the middle of playing we’ll lag out and then boom disconnected. Would love to figure out why the hell it’s doing that. Have not had any problems like this in at least a year of playing pretty much daily.
Hey there,
Lets go ahead and grab a winMTR so we can further investigate the problem. Here are the instructions:
- Download the tool from this page
- Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
- Start the test and play the affected game for at least 15 minutes. Ensure the problem happens while the winMTR tool is running.
- After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 719 | 719 | 0 | 0 | 48 | 0 |
| 10.37.160.1 - 2 | 676 | 665 | 4 | 10 | 87 | 6 |
| 100.123.69.176 - 2 | 680 | 670 | 4 | 11 | 87 | 7 |
| 100.123.66.232 - 2 | 676 | 665 | 2 | 13 | 116 | 12 |
| dalsbprj01-ae1.0.rd.dl.cox.net - 21 | 395 | 313 | 12 | 20 | 168 | 110 |
| 68.105.30.10 - 2 | 691 | 684 | 9 | 23 | 263 | 16 |
| ae1-br01-eqda6.as57976.net - 2 | 684 | 675 | 25 | 36 | 139 | 27 |
| et-0-0-4-br01-eqch2.as57976.net - 2 | 680 | 670 | 24 | 118 | 908 | 27 |
| et-0-0-0-pe02-eqch2.as57976.net - 2 | 687 | 679 | 24 | 34 | 311 | 26 |
| chi-eqch2-ia-bons-02.as57976.net - 1 | 695 | 689 | 27 | 34 | 285 | 34 |
| 24.105.62.129 - 2 | 676 | 665 | 26 | 32 | 109 | 29 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Luchtaine,
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dalsbprj01-ae1.0.rd.dl.cox.net - 21 | 395 | 313 | 12 | 20 | 168 | 110 |
This host here is a router owned by your ISP, Cox Communications. The packet loss here (the number under the % column) is 21%. The protocol used to communicate through WoW is a forgetful protocol and can largely correct on its own for packet loss, but not 21%. Imagine if your employer, after all taxes and deductions, took an additional 21% from your paycheck, and then says, “Well, we gave you most of your money.” You wouldn’t be happy, and neither are the clients involved in keeping you and your wife connected to the game world. Most of the other routers have a packet loss of 1-2%, which is what we refer to as acceptable.
That Cox router is undoubtedly the source of your problems. I’d call and inquire about that.
Edit: I’d run the WinMTR test multiple times, 3-4 disconnects should give you a clear set of data to debate with your ISP.