Jyxy - Connection Issue

Support Technical Support
1

I just started having issues. I played fine all day but now, I keep getting dc’d. My traceroute ends at my ISP. There is no route. Then i get logged back in after the route comes back.

Successful traceroute follows-I am able to play when this route is available. When I get dc’d I don’t even make it past the link out to my ISP.

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1     2 ms    <1 ms    <1 ms  192.168.0.1
  2    <1 ms    <1 ms    <1 ms  192.168.254.254
  3    30 ms    30 ms    35 ms  vl-1944.dr01.bltmmdsn.cavtel.com [98.140.242.1]
  4    34 ms    31 ms    38 ms  ae0-100.agr01.phla03-pa.us.windstream.net [64.83.47.61]
  5    32 ms    33 ms    35 ms  static-66-16-64-62.dsl.cavtel.net [66.16.64.62]
  6    36 ms    36 ms    36 ms  xe2-1-0-0.agr01.alxn01-va.us.windstream.net [98.140.159.90]
  7    38 ms    37 ms    38 ms  xe2-0-0-0.agr01.rstn01-va.us.windstream.net [76.161.151.110]
  8    48 ms    48 ms    49 ms  static-98-140-159-38.dsl.cavtel.net [98.140.159.38]
  9    49 ms    49 ms    50 ms  static-98-140-159-25.dsl.cavtel.net [98.140.159.25]
 10    49 ms    50 ms    49 ms  ae9-0.cr01.asbn01-va.us.windstream.net [40.136.99.148]
 11     *        *        *     Request timed out.
 12   114 ms   113 ms   113 ms  ae1-br01-eqdc2.as57976.net [137.221.72.33]
 13   114 ms   112 ms   112 ms  et-0-0-2-br01-eqch2.as57976.net [137.221.65.13]
 14   113 ms   115 ms   115 ms  137.221.65.132
 15   131 ms   217 ms   154 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68]
 16   114 ms   116 ms   117 ms  be1-pe01-eqla1.as57976.net [137.221.68.67]
 17   119 ms   118 ms   113 ms  lax-eqla1-ia-bons-02.as57976.net [137.221.66.3]
 18   114 ms   114 ms   114 ms  24.105.30.129

Trace complete.
2

Hey, Jyxy! Just a few questions! How often do the disconnections occur? Would you happen to be wireless (Wi-Fi)? If so, are you able to try a wired connection?

With the behavior with the traceroute, it sounds like the issue starts at the ISP’s peering network. Could we gather a WinMTR test while playing for 10-15 minutes until a disconnection occurs?

3

Sorry for the delay in responding. I was getting dc’d every 15 minutes or so. It seemed like a routing issue to me. It cleared up overnight and has been fine for the last couple of days. Thanks for your attention to my issue.