Jaylite - Connection issues

Support Technical Support
1

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 589 | 589 | 0 | 0 | 8 | 0 |

| 10.0.1.1 - 0 | 589 | 589 | 0 | 0 | 5 | 1 |

| 142.254.236.201 - 1 | 581 | 579 | 9 | 245 | 506 | 139 |

| agg59.lsaicaev01h.socal.rr. com - 1 | 585 | 584 | 10 | 246 | 475 | 139 |

| 72.129.19.14 - 0 | 589 | 589 | 12 | 249 | 588 | 259 |

| agg26.lsancarc01r.socal.rr. com - 1 | 585 | 584 | 13 | 249 | 625 | 199 |

|bu-ether16.atlngamq46w-bcr00.tbone.rr. com - 1 | 585 | 584 | 12 | 250 | 605 | 259 |

| 66.109.5.135 - 1 | 581 | 579 | 12 | 252 | 567 | 140 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Please help! I have 20 MS Home and 200-300 MS World. It was ok for 2 days and then it went bad again

High world ms, imposible to play
2

Hey there Jaylite!

Thanks for reaching out with that WinMTR test data. The test here shows significant spikes in latency occurring on the third “hop”, which appears to be one of your ISP’s local nodes just outside of your home network:

| 142.254.236.201 - 1 | 581 | 579 | 9 | 245 | 506:warning: | 139 |

The hop above (third hop in the test) is showing latency spikes up to 506ms with an average latency of 245ms while the test was running. This is almost certain to be what’s causing the problems in-game, and because this appears to be just outside of your local network, ultimately we can only recommend reaching out to your ISP to investigate it further. Keep in mind that you can request to speak with a “level 2 or level 3 technician” when contacting the ISP, as the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

I hope this information helps get to the bottom of the issue so you can get back to playing smoothly!