It's strange to ask for action against bots when Blizzard's own support is a bot

Community General Discussion
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I know I might be exaggerating, but I was thinking about it.

Many of us have reported numerous bots multiple times, and it seems like more and more always appear. (And I know some of you will say that you haven’t had the experience of witnessing bots in action or that they don’t bother you.)

And at the same time, practically 80% of the time when we need help from Blizzard and send a ticket, we receive a pre-defined automatic mail or some Bot responds to us with some template response.

Just like some people are unfairly banned by a Blizzard bot due to “mass-reporting” from other individuals. And when we ask to appeal the ban, we are met with an automated message. It’s a struggle to get to talk to a human.

Isn’t it ironic? Asking the company to cut down on bots when their communication sector with us is a big Bot.

I’ve witnessed many bots in action, especially in Classic (in retail too, but in Classic it’s blatantly obvious). I’ve reported all that I could. Just like I see many people here in these forums complaining about the bot plague problem.

I know I may have exaggerated (Or did I?) by saying that Blizzard’s support is a bot, but it’s the feeling we have when we interact with them.

But still.

Just a Random rant, sorry.

Not saying template responses in general are bad.

I’m just saying that they’ve taken this to another level in a way that we, the consumers, are harmed. It’s very difficult to get in contact with any human support for a real resolution to any problem.

It’s always some automated thing that takes us to the support website with a list of predefined solutions. And if your problem isn’t on the list or if it doesn’t get resolved, it’s hard to contact a person to help you.

It’s just a feeling that sometimes we are disrespected.

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Going against the Main Frame, bold. But I support your insinuation that we’ve been fighting the wrong bot all along…

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Dramatic re-enactment:

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Y’all need to go over to CS and learn how support actually works and stop with the bot nonsense. This is thread #3429 on this subject. What streamer is whining now?

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I sometimes wonder if other people complain this much about template responses from all the other thousands of companies that use them.

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Skynet Feelings

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I’ve been a victim of the bots 10+ times. I know.

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At least Arnold is cool.

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Yes, there are many threads complaining about bots. And yet, the problem is still blatantly obvious and apparent.

That being said, it’s something that negatively affects the game and the community. Therefore, no matter if there are already millions of threads pointing out the problem, as paying consumers of the product, we should complain until it’s resolved.

It’s our right to expect something we pay for, both for the product itself and for the subscription, to be in good status.

And I think you and some others have an obsession with streamers, as any problem pointed out by us players that bothers us, apparently, according to you, is because some streamer complained.

And no, I don’t know of any streamer talking about this right now because I don’t follow them. It’s all based on experiences I’ve had in-game and what I see in these forums.

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Something that doesn’t exist can’t negatively affect the game. Squelch is the only automation and that’s not even a ban. It’s a temp chat squelch from too many chat reports that a GM then reviews and decides whether to take action.

Tickets aren’t bots. Depending on category used, the first one may be a template to exhaust all other troubleshooting through links first— especially if it’s a quest issue, as GMs have rarely ever been able to help with such things.

People need to stop believing half stories and doctored vids and screenshots.

It’s a joke, because 90% of the time, this is from something someone found on a stream or YouTube-- or thanks to someone else here, crap posted on Twitter— this is how people jump on a bandwagon.

What experiences are those? And believing the few “I got banned for no reason!” posts from a forum of roughly 1% of the playerbase is a seriously bad way to judge support.

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Every single time I have seen someone on reddit complain about poor customer service, its because the ticket was something the GM does not help with, like “Where is this npc”, or a person was banned ‘unfairly’ then they admit they broke the rules they just dont agree with the rule…

I have proven someone a liar on Reddit before by running a picture of a supposed ban through a photoshop detector, (they didnt align the suspension word right). I have proven that the same GMs people have interacted with in '20 are still active…

Its occams razor. Which makes more sense, there is a massive conspiracy that involves Orylia, Vrakthis, every other Blue, every MvP poster, and even Ion, or

People are lying on the net to troll you into quitting a game you like and they hate.

As for the subject of bots, no game on earth has stopped them until ONE factor is dealt with: THE PLAYERS. Bots would NOT be in this game if PLAYERS did not buy gold from third parties. You CANNOT deal with the supply (bots) until you deal with demand (players). Its like the War on Drugs, it will never end until the demand is gone.

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Those are my favorite threads in the CS forums. When CS goes out their way to bring the receipts and lets everyone know that CS is justified.

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