I would expect it to be possible to acquire it even if you’re on the quest, but if you want to be sure then dropping the quest won’t hurt.
We have an established “scope of support” which we provide to all players, new or old. Item restorations are handled by the item restoration web page. If the items are not listed there, it is not available to be provided by Game Masters.
Customer Support will be unable to:
- Restore quest items lost through deletion or quest abandonment. You’ll need to reacquire the quest and obtain the item again.