Is it an issue? Or do you misunderstand how it is supposed to work? Customer Support isn’t in place to provide details on how the game works and the various mechanics that are in place. That isn’t information they generally have or are tasked with providing.
That is what these forums are for, for players to discuss the game and aspects of it with each other. Such as the Quest Forum, where you can discuss this mission and how it is working. Perhaps you are missing something in how it is supposed to work? If others agree that you appear to be doing everything right and it isn’t working correctly that is when you submit a bug report.
Odd, that isn’t a definition of that word that I’m familiar with. The only ones I could find are:
- lacking in knowledge or training; unlearned: an ignorant man.
- lacking knowledge or information as to a particular subject or fact: ignorant of quantum physics.
- uninformed; unaware.
- due to or showing lack of knowledge or training
As for being ignorant of how these forums work, there isn’t much I can say there. We did provide information when originally announcing the new forum format and there is a sticky in the General Discussion forum that covers how to use them and trust levels.
As the others noted, you can still post a URL, you just cannot embed it. You can use the prereformatted text option.