The penalty duration is not exactly set in stone, it can jump to the more severe options if needed, but generally it starts like this right now:
- 1st offense a week Silence
- 2nd offense a week Suspension
- 3rd offense a 2 week Suspension
- 4th - pattern continues until license is closed.
The black marks on the license do not reset so if someone had a penalty years ago, that is still there. It means the GM agreed with the reports and applied a penalty - which one is not based on how severe the infraction is, just on the number of past ones confirmed on the license.
GMs can make mistakes though, so if you felt you were not violating any chat rules, you hopefully appealed. You can do that until they tell you to stop. Even if your penalty was expired, getting that black mark removed matters so it does not impact any future account actions.