In-game shop not loading

Trying to realm transfer. After filling out the pre-reqs, the payment page never loads. This also happens on HearthStone (both mobile and PC). No VPN is used. They are both added to the safe list with the firewalls. Even tried it with them completely off. Turned off CryptSvc as well…nothing worked.

  • Mobile and PC are not on the same network.
    *IOS newest version, as well as updated app

yeah i am getting a 500 error on the shop when trying to buy a month of game time

Do you have a razr mouse by chance?

yup, razer naga

There seems to be a conflict with the Naga software and the shop if I recall what I read earlier this week. I will try to f in ND the post for you.

1 Like

Just a note - we’ve been getting reports of Razor mice causing issues similar to this as well. Likely a driver, but it seems bypassing it helps. If you use a Razor mouse, might be something to give a go.

This is a quote from Orlyia in a thread titled in game store.

It is from yesterday. If you scroll down the page yoh will see it, it is not terribly far down.

I don’t know how link the post from my phone, I use the forum app, so no url haha.

2 Likes

Tyvm, i’ll check it out

2 Likes