Neither are you.
Correct. But I haven’t made any assertions about affordability.
As you was told, Blizzard doesn’t collect player feedback on the CS forums.
I am a customer requesting support for an issue that makes the game unplayable.
At $12/hr, it would cost $8760/month to have one person monitoring chat. There is no fundamental reason why they could only monitor one server at a time. A person could reasonably monitor 3-5 servers in real time effectively. Really, this is a function of the population of the servers, moreso active people who are online, so the number of servers that could be monitored at once would increase during times when fewer people are active.
So let’s say one person can effectively manage ~60K server population. That’s estimating an average of 12K server population, 5 servers, based on my experience on a high-pop server. Obviously there’s a lot of handwaving with that number.
People can play on multiple servers, so let’s say that 60K works out to 40K unique people. At that estimate, that’s $600K/month income from subscriptions, meaning that $8760/month cost for a moderator works out to 1.5% of each person’s subscription.
Even if we did go one mod per server, that would work out to at most 7.5% of the cost of a sub.