I have filed a bug report for this but I hope it’s resolved soon. I was told it’s a known issue but couldn’t find anyone talking about it here or on google.
On Saturday, 4/5/25 I purchased Ensemble Chains of the Stygian Sea from Sir Finley Mrrgglton for 5000 undercoins.
The item was purchased and placed in my bags and I clicked to activate it like normal. I ran to transmog and it wasn’t listed under gear or sets. I clicked on collections and it appeared once in highlighted yellow under sets but has since disappeared from everything.
It’s like I never purchased it but it disappeared and kept my 5000 undercoins. Just a warning to others until it’s fixed.
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Can confirm this also happened to me… what gives?
i also purchased the stygian gear and realised that it only transmogs to chain wearing classes
I purchased it and activated it, same thing. I can’t see it in transmog, whether I search for it, scroll for it, or look at my ensembles/collections for it. Curiously, it doesn’t even show up in Sir Finley Mrrglgton’s stock anymore, but the damn murloc was happy to take my money anyway.
I opened a ticket, resolved because I was being a doofus. If you learned it, it really should show up in the Appearances tab of your Collections menu (Shift + P by default). If it doesn’t, then I was having a different problem from you.
The mail-wearing characters I was using to look for the appearance are all below level 70, so it won’t show up in the menus if you talk directly to the Consortium transmogrifiers. You need to be at least level 70 to transmogrify to this appearance. That was my issue.