I can say for certain I completed the Vials of Eternity quest prior to WoTLK pre-patch. When I did a server xfer from Grobb to Eranikus the title stayed on my Shaman but not my Hunter. When I issued a ticket I was told that the following.
I looked into your account and Glarius’s activity, and confirmed that they never earned this tittle, as it is only granted upon completing the achievement of the same name (Hand of A’dal: https://www.wowhead.com/achievement=431/hand-of-adal) which they have not unlocked.
I went to Tanaris to check if maybe I deleted the quest by mistake, but neither Soridormi or Arazmodu have the quest for me to accept. So I can only assume that I did in fact complete the quest. I was also told that support doesnt grant the title or the achievement.
Currently, this achievement and title are no longer obtainable. The team at Blizzard Customer Support doesn’t assist with granting either the achievement or the title.
I don’t want the title “granted” to me. I want the title restored to me.
What steps can I take besides escalating this ticket to someone higher up?