But I do know they need to run things differently.
For instance, the support staff and technical workers have been gutted over the past decade. This is a massive mistake. Perhaps stop paying your top executives million dollar salaries and put that money towards the people who actually make the game better for players and even interact with us. Support staff, moderators, etc.
As it stands it feels like Blizzard is in a bind when it comes to proper management of resources and personnel. I recommend major overhauls to how Team 2 is managed and staffed.
Just my personal take. I know how unlikely any brass are to see this. Just kind of a hail-Mary on my end.
Edit: Oh yeah, I forgot they are being bought by Microsoft. Yeesh.
Doubt that’s ever gonna happen. This is why Blizzard support has so much quality. I feel bad for them and give them 5 stars anyway even if they’re not helpful at all. Have no idea about the game themselves and keep telling me to go to wowhead or search/ask on the forums.
This is a problem with most large corporations. Fact is, the CEO job is not all that difficult. You could replace just about any multi million dollar CEO with an MBA making $250K a year and they would do just as good a job.
Why share holders waste this kind of money on high level executives is a puzzle.
they only see final numbers. not how they get there.
example: an hr trick that took off in recent years is…hire the new person at lesser pay.
same job, need same skills…pay less money. and since new people should never know since salary discussions are a no no…it works. I took a job when my friend left. so I knew after he left.
His job. a few dollars an hour were dropped off. it was later on as I was doing more as job expanded and going yeah…this is some BS.
do this to a few more people and voila…there is the 100K for executive fun money. go do it to another section, then another.
and thus the spreadsheet sent to holders looks nice. it jsut hides the fact say 100 new hires that year got screwed over.
for a massive migration higher ups sprung for consultant from M$ to come and spend a week at sections.
so we had this dude on site a week.
Back when competing with apple for phones they weren’t happy so many were using iphones at M$ HQ.
solution…they covered employees phone bills to get them on M$ phones. for the families too.
also their company employee appreciation party rocks I am told. they rent out the nearby professional football stadium. employees don’t even pay a dime to go.
my company…the appreciation party to show their gratitude for all we do will cost money. and its at one of our facilities. we can be appreciated…after we pay. and its one of our places so its not like we are renting the place out.
they wonder why attendance never really break attendance records.
Many players wrote tickets this week because of not getting mount from [Korrak’s Revenge], but their tickets were closed by bots without being addressed.
Something to note here:
Tickets with clear reasons shouldn’t be auto-closed without a solution. Like in this case, it’s clearly a bug that players don’t get mounts. So even if they are massively duplicated tickets, they shouldn’t be auto-closed because who knows if others file the same ticket? Instead, flag them as something like “Korrak’s Revenge Mount”, and after the bug is fixed, unflag then all and let bots close tickets.
Korrak’s Revenge this year has a lot of bugs, including low ilvl items and no mounts etc… It seems that Blizz copy&paste the old codes without a thorough test or without any test. They don’t care about their 18th Anniversary at all.
