I cant access the ptr with my paid acount for 11.1.0

I have tried everything from creating a new ptr account to deleteing the existing ptr files but the ptr access i had with the beta and other previous patches kepeps telling me that there is no realms available. i am at a loss at this point and if it doesnt get fixed then i might as well cancel my sub and walk away as this something crucial that i feel i pay for and am not getting, so if anyone has any pointer or help to fix this it would be appreciated. i am getting exetremely irritated at the oment and not sure what else to do

If you haven’t tried this yet …

Otherwise follow-up in the Tech Support forum, because you’ll probably get more help there, than here.