Correct, so he spoke wrongly there.
The correct thing to say would be “blizzards ticket system”.
They don’t. Still waiting for you to provide the proof that they do.
This is a quote from a forums mod.
Forum moderators enforce the Code of Conduct http://us.battle.net/en/community/conduct and Forum Guidelines http://us.battle.net/wow/en/forum/topic/900930866#2 .
On occasion, we lock or remove threads that are no longer hosting productive discussions.