Policies do change over time, but a lot of the things people thought they were allowed to do, they were not. They can’t just give people items, redistribute loot, resolve player disputes, complete achievements for you, complete quests (in most cases), etc. If something is a bug it normally has to be fixed by the Devs for everyone, not by the GMs. There are rare exceptions the Devs will authorize.
If something can be done again, especially, GMs don’t get involved. That might be a pet, achievement, or quest. You would repeat it after the Devs fix it, if it was actually bugged.
Correct. Not getting a drop you want is not the same as having the item allocated to you by the game but being unable to loot it. If the “roll” to distribute the loot does not happen via game mechanics and there is no designated recipient, GMs don’t arbitrarily make that decision and hand out loot.
Example of where they can help - if I am solo farming a raid mount and it drops, but I can’t loot it and it is not mailed to me - they can help. I can tell them the char name, server, raid, time, date, boss name, and item name. They can look at the boss table and see that I am the only one on it, that the item did drop, and that it is not in my bags or mail.
Correct. You need to slow down. If the boss does not drop loot at all there is no loot table for a GM to review - hence they can’t distribute loot. They are not going to let the GMs get involved in that. Ideally the Devs would be the ones to modify the boss mechanic to ensure that the no loot from a fast kill glitch does not happen. That is not on GMs though. They do not let GMs do anything with raid IDs, resets, etc.
I don’t work for Blizzard. However, if you authorize a transaction, receive the goods or services, then file a charge back then yes, that can result in an automated hold until you repay the funds.
Uh, yes? If you do a chargeback, they have every right to lock your account until you pay that chargeback back, And I’ve seen more and more where they won’t let you pay back your chargeback with your credit/debit card because you could just do another chargeback if you chose. You may have to go out and buy a Blizzard Balance card to apply to your account to get it set back to rights.
Which is a problem. A customer shouldn’t be disadvantaged for a week through no fault of their own. It would NOT be a difficult task to give GM some simple tools to reset a boss for example. If you have a kill lockout and no loot log, let a GM reset it ffs. This can apply to a lot of things where Blizzard unlike most businesses choose to let the customer suffer so they don’t have to pay support staff to actually do anything but send auto responses with a button.
Honestly this could even be a tool for a user where you report a boss kill with no loot and the game does a quick check that you didn’t get a loot log but are saved and it could reset the boss.
Don’t get too hung up on this one specific example though, in general the customer support staff need tools to support players instead of annoy them with copy paste useless things like “check wowhead” and wowhead is 20 other angry customers that got the same copy paste response for a BLIZZARD problem.
That is a Developer decision. They don’t want GMs doing that. There are things a GM can do, but what those things are are limited by policy and the proprietary tools they have. Devs only give them tools to do what Devs want.
You would have to ask a Dev for the specifics of why they don’t want GMs resetting raid bosses. I would assume it has something to do with it being abused by people who want second chances at loot so is a blanket policy. A boss not dropping any loot due to the speed it is killed is technically a bug that the Devs would be responsible for fixing. However, with older content they don’t tend to prioritize it.
In Mists of Pandaria I transferred a bunch of characters across several realms, and a GM noticed I had in their words: “a lonely DK on spinebreaker” and the GM offered me a FREE transfer for my final DK to have all my characters in one place. This is how you treat a long term customer. Human interaction. Something above and beyond. Old Blizzard is dead sadly.
If one rogue GM abuses the tool and feeds people loot, punish the rogue GM. Don’t remove the tools from ALL GM’s forever because of a rogue actor. This logic would see knives removed from society because they can be used as weapons, when really we need them to prepare and cut up our food.
The player has nothing to gain in bugging the boss, getting no loot, only to reset the boss, and still have an identical RNG roll on loot. They would just kill it the first time lol…
I am not sure GMs ever had that tool to reset raid bosses though. It is something a Dev or specialist could do maybe? I have not heard of it ever happening though outside of some super rare early WoW stories.
Correct.
The right answer is to fix the bug that causes a boss not to generate loot in the first place, not make a band aid tool to deal with the bug.
How? You gain nothing if you bug the boss get no loot, then ask for it to reset, and then dont bug it and get the loot you should of got anyway?! Are you crazy? Why would you kill it twice intentionally for one set of loot lol.
The problem is this loot example has repeated with many bosses over the years, the tool should exist. Paying customers shouldn’t be disadvantaged for the week over a long term known issue. If they can’t stop making fights where this happens, a tool is needed to help the customer.
Too long. The answer is too long. For a company that makes 2bil a quarter, its too long. If they cant answer tickets in less than 12 hours, its time to get someone on indeed looking for new hires.
Everyone agrees with you, including Blizzard. They don’t want long ticket times any more than you do.
So they can lay them off when the ticket times go down? Great idea, because no one ever complains constantly for 10 years when Blizzard reduces their CS staff.
Years ago, large companies often published internal phone books.
They seldom do that any more as it’s become an employee security issue.
Obtaining unauthorized employee info now, is usually treated as a police issue.
A company like Blizzard should be prepared for periods such as this. As the customers , we should not have to suffer. I have been waiting over a week for assistance and at this point I have simply requested a refund and I am moving on. I have been with WOW since 1999. I have lost my patience.
