I Havnt submitted a ticket in ages however a guild mate of mine has been trying to contact support for a week and all he gets is automated responses that are largely unhelpful.
Is there a cheat code to actually talk to a human? Do humans still work on the support staff?
Tickets. Thatâs it.
You donât. I havenât seen or heard of anyone having a live human to human interaction outside of tickets with support in many expansions.
a lot of people have said that the only way to talk to a human is to submit a billing ticket⌠you dont mess with Blizzards moneyâŚ
Be specific in your ticket. It should say something like
Those were two bugs I reported and they fixed both of them.
But if itâs something along the lines âMy characterâs class/spec needs to be buffedâ then thatâs not going anywhere.
What are they trying to contact support for? Thereâs some things GMs canât help with, so they might be getting the âsubmit a bug report, thereâs nothing we can do to help youâ copy/paste.
Heya yep!
I have gotten the very much of âlink to support article which youâve already said youâve tried and closeâ but usually the follow-up will be a real human. Donât make a new ticket, respond to the same one saying your result to whatever support doc they gave you.
Iâll support you.
You got this.
That isnât something that a support ticket can help with. Youâll get an autoresponse kicked back saying to check Wowhead.
If you ask in the Customer Support forum with information specific to your friendâs situation, people can help steer them in the direction of the right type of request to submit. A lot of it is just knowing what specific type of ticket to put in, or when tickets canât help and itâs an issue better suited to a bug report (that isnât a two-way conversation, itâs a you-report-and-wait-to-see-if-they-fix-it thing).
Have them post in the Customer Support Forum to see what the issue is. If itâs a bug, thereâs nothing a GM can do and that gets posted in Bug Reports. If itâs confusion on a quest, GMs cannot help with that either, as itâs considered game hints. But the CS forum can help. If itâs something else, the CS forum can point them in the right direction.
But they need to be the one posting. Itâll help the SFAs, because they can see the tickets then.
indie company recently taken over by a small start up. they really are trying the best that they can. really they are.
I had a ticket in the other day where the expected wait time to be answered increased over time rather than decreased.
I remember back when you used to be able to talk to a live agent over the phone. These days, they make it incredibly difficult to actually get in contact them now via ticket-and even then you will be directed over and over again until you can get crafty to eventually get to an option that will allow you to make a ticket.
The phone line was never meant to be for anything but billing issues, and they shut it down because people were calling it to dispute account actions, argue about lore, just chat because they were lonely and weird, froth about PVP balancing, you name it.
The ticket system does a poor job of saying outright âyou canât make a ticket for this, go check Wowhead or submit a bug report,â but thatâs why it gives you the runaround. If you canât seem to find the right kind of ticket to submit, itâs usually because itâs not an issue that can be fixed or help through a ticket like feedback, âgame hintsâ, bug reports, etc.
ever thought of visiting irvine CA?
Maybe thatâs the way it is today. I told them I had watched videos, I had stood there as others picked up the book I couldnât see and they reset something and told me to try again. That time it worked.
But this was several expansions ago. It may be different now.
