Horribly High Latency But Internet is Fine?

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1

Hi, for the past few days I’m having horrendously high latency and I can’t figure out why. My internet is fine though, here’s a speedtest of it for reference:

https://cdn.discordapp.com/attachments/904109729188573194/1091149131214503946/image.png

Normally, in a new day, if I start off logging in somewhere other than Valdrakken I’m fine until I go back to Valdrakken. As soon as I’m back in Valdrakken, both my home and world latency shoot up to the thousands, if not ten thousands, and will remain there until the next day usually. It’s always Valdrakken that triggers it and unfortunately I can’t avoid Valdrakken in this expansion.

I ran a Traceroute and Pathping, as I know they’re usually requested.

West Traceroute:

Central Traceroute:

West Pathping:

Central Pathping:

If anything else is needed, please let me know.

2

Winmtr is what is requested for this forum.

If you read the stickies at the top, you’ll see why speedtest results don’t mean anything.

Your tracert results both show spikes of over 1 sec. Latency before getting to blizzard, which may show the problem spots.

3

It was traceroute and pathping last time I was here. :upside_down_face: Followed the instructions here: https://us.battle.net/support/en/article/000027780

To note: This now occurs everywhere, not just valdrakken.

When I log in, my latency is fine. It’s around 35 ms. Within a minute, it jumps to the hundreds, then the thousands and stays there. This is relatively new, only the past couple days.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| Docsis-Gateway - 0 | 312 | 312 | 2 | 528 | 3405 | 3273 |

| No response from host - 100 | 85 | 0 | 0 | 0 | 0 | 0 |

| 173.219.237.81 - 2 | 305 | 301 | 10 | 519 | 3424 | 3267 |

| 173.219.251.214 - 2 | 304 | 300 | 18 | 534 | 3414 | 3279 |

| 173.219.251.42 - 1 | 306 | 303 | 18 | 538 | 3408 | 3279 |

| eqix-ix-sv1.blizzard.com - 3 | 299 | 291 | 19 | 504 | 3408 | 3298 |

| ae1-br02-eqsv5.as57976.net - 4 | 294 | 284 | 28 | 514 | 3435 | 3289 |

| xe-0-0-1-1-br02-eqla1.as57976.net - 2 | 301 | 295 | 29 | 542 | 3423 | 3289 |

| et-0-0-29-br01-eqla1.as57976.net - 1 | 308 | 306 | 40 | 680 | 3634 | 3365 |

| No response from host - 100 | 85 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-0-pe04-swlv10.as57976.net - 4 | 286 | 275 | 29 | 555 | 3407 | 3273 |

| las-swlv10-ia-bons-04.as57976.net - 5 | 283 | 270 | 29 | 538 | 3407 | 3282 |

| 137.221.105.2 - 4 | 287 | 276 | 29 | 547 | 3423 | 3289 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

This is also happening to me over the last few days. Who is your ISP?

5

Optimum, formerly Suddenlink.

6

Comcast here. Not sure whats going on. But ill admit I have had this issue in other games, so I cant blame blizzard this time lol.

This is something network related. I guess ill have to call my ISP and complain /sigh…

7

Optimum says it’s on Blizzard’s end, so shrug.

8

Have you tried playing other games just to test? Like a non-blizzard game, like lol, ESO, ect.

9

Yep. It’s just WoW. (Or, rather, Blizzard).

EDIT: And it went away around 10 PM tonight. And I’m assuming it will start again tomorrow sometime. It happened again.

And no, no one else is using the internet, I made sure of that.

1 Like
10

The 2% packet loss starts in the 3rd hop and persists through the run.

The 3+ second latency spikes start at your router.

It could be the modem/ router has gone bad, or the first isp hop is having issues. Either way, contact the isp again and give them the packet loss and latency numbers and see if they can test or replace the router.

11

Hey there Maizou,

Thanks so much for providing those network tests and additional details! We aren’t aware of any server-side issues, and as Zungar mentioned, the WinMTR test shows significant latency and packet loss before leaving the home network.

If an Ethernet connection (directly into your router or modem) doesn’t fix the issue or isn’t possible, and the troubleshooting steps here have no impact, then you will need to reach out to your Internet service provider for assistance determining what is causing the issues mentioned above. You can request to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

Hopefully, this info helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.

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