Still no updates on this
this is a very common issue on all versions of WoW, just go on the customer service forum and tell the GM rep there that you need your mailbox cleared/reset/purged so that you can transfer or open a ticket explaining this and that you need mailbox cleared etc use payment purchase failure for ticket option as its a shop related issue
if you give up on SoD being anything but a joke, everything is 10x funnier
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ah that stink, hope it can be resolved for everyone soon.