I agree with you, they should put a real and honest maintain schedule on the line. We will happy to know when we are able to play the game, as you said, we should balance the life and game, and please help us to balance with more information. there are ppl waiting to play the game, if there are more information, we could go do other things. help life.
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Here is the suggeestion WoW. Just set the time from 7am - 1pm. If you finish early your a hero. Its simple.
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Respectfully, my post is about communication with the community. Not about predicting the unpredictable.
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What they need to do is just black out the entire day tuesday and say thatâs the maintenance schedule. That way if they finish early, they donât have to change the message. This constant updating the times and extended it last minute is very sloppy looking and reeks of a disorganized company that doesnât know what theyâre doing.
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they will never be honest about anything, let alone maintenance schedules. odds are, even they have no clue how long it will take.
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Iâm curious what they are changing that requires extended maint. It just looks like a bunch of health/damage% nerfs.
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Whether complicit or notâŚcomplaining against a companyâs actions is not going to change anything. You have two options. Stay or leave. I doubt anyone will leave since history has shown that when Blizzard has done worse, people like you stay. They say their virtue speech and stick around.
It was extended by 2 hours an hour prior to the end of the scheduled maintenance window. It is also very common now, as the OP stated. Years actually. If they got paid according to how they communicate and stand by their product, theyâd be broke or change their practices in a hurry.
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Which is a smart communication strategy.
At this point, WoWâs inherited code for basically all of the staff working on it. The ones who actually created that code and know all about it are long gone. And with entry-level positions often being sort of a revolving door for many, I donât expect that situation to really improve much in the long-term. Inexperienced devs will be replaced with new inexperienced devs and nobody will ever reach a level of proficiency necessary to maintain a game as old and as large as WoW.
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Yes in the beginning of my careerâŚnot every week. They have had over 20 years to get better.
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So to solve your problem, every week they should just say maintenane is 4 hours and then you will be happy when it is less.
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This is total crap. They are not programming the fixes on the fly, they are updating to what should be a known entity. That known entity should have been deployed and tested on test server clusters to ensure everything was as expected in development testing. Only then should that known entity be deployed to production servers.
Everything nowadays should have a deployment pipeline like that. Deploying to the cloud is not new anymore. There are tried and proven patterns, processes, and mechanisms for this. It seems Blizzard just does not follow any of them. If extended maintenance was an outlier I could excuse it. However it has become the norm which in any other industry would simply not be tolerated.
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Left for 3 years. So.
again this is NOT a good excuse. Just because something is often always a certain way doesnât mean it must continue to be this way.
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20 years of a game engine that hasnât evolved THAT much.
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Multiple times launches and âswitch onsâ have happened while game was live and there were little to no issues. (as far back as when Cata went live while the game was running and as recently as when TWW âwent liveâ most recently)
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Multiple hotifxes have been pushed âliveâ while game was running when the issue was an emergency but didnt require the entire server to be brought down to push it.
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20 years of time to perfect and optimize maintenance windows to ensure game isnât down for hours an hours
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A functioning PTR that should be âMergedâ with live during a quick 1-hour period
So yes, I dont care that itâs been 20 years of thisâŚit should have become a much better process both technically and customer-service wise. The service we get for the price we pay is unacceptable, period.
The only saving grace is that Iâve often had no issues with getting game time extended from their âcustomer serviceâ when this goes on for as long as it has lately. Weâre owed an extra 2-3 days at this point when you count the number of hours of playtime lost by extended maintenance.
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Thatâs why we need to fire people like you and just start using AI. I dont care about your job.
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we are talking about every maintenance. if there is high possibility to extending maintenance why they donât tell.
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And technology has advanced in 20 years. Its an ongoing thing.
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Seems like a really easy way to earn brownie points with the community too.
Every time the maintenance ends âearlyâ I get fooled into thinking they have their crap together or something.
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Tons of people have âleftâ or âunsubscribedâ. A massive amount over the years, actually. The reason it never gets better is because idiots pay them money regardless. So, if theyâre still making money hand over fist when they do a terrible job, why would it ever improve, right? Why work harder for the money they get from zombies who donât care?
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