Honest Maintenance Schedules

You do realize not every player still has access to their og accounts right.

I know darned well I played through Vanilla but haven’t had access due to long forgetting that info.

That realm status page was already addressed.That site hasn’t worked properly in ages. Again already stated.

I don’t know whether I’m having fun or an intervention with the WoW addicts…

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time and time again people come in to act like blizzard cant say “hey things arent going as planned, it’ll take longer” y’all are just as bad as the people complaining about maintenance, it doesnt take much effort to be clear that SOMETHING went wrong instead of sitting in silence

Receptionist: “How do you write women so well?”
Melvin Udall: “I think of a man, and I take away reason and accountability.”

Proven time and time again. Thank you miss. :pray:t3:

who said interventions cant be fun

Tell me you don’t work in IT (at least from an engineering background) without telling me you don’t work in IT.

You tell the client at LEAST 3x longer than you’re anticipating for a change to be completed. Anyone doing otherwise has a severe lack of experience in the field. Blizzard pays very poorly for a company in the tech sector, so they get bad/green engineers that leave once they get a better offer. It’s as simple as that.

that may be. but this is a service people pay for. With the loss of time from maintenance i would bet there is a solid days worth of game time lost due to “complications” people set aside specific time frames to be able to play with the time that they have. Maybe some in game compensation for its players? Hell, id be happy with an apology at this point. They have gotten extremely comfortable with this now, and we are all just expected to “deal with it”. I do understand there are things that come up and go wrong, but own up to that with an apology and refund some game time to your players…

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Someone already did the Scotty quote

You know…you obviously don’t know.

Careful what you wish for… Would you rather the servers be down an extra hour or two… Or would you rather them schedule an 8 hour event every week and, then only use a few hours of that, but keep em down the whole time anyway just because that’s what they scheduled.

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I mean, shouldn’t they be doing this maintenance at night like other releases in big companies do? I know a few software devs and IT people who work at fortune 500 companies and they are required to do these releases late at night. Taking up the entirety of a Tuesday seems like a bad choice in times to do maintenance when their better option is probably super early morning.

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:fuelpump: :fire: :fuelpump: :fire: :fuelpump: :fire: :fuelpump: :fire: :fuelpump: :fire:

I expect them to have a test environment for deployments. They very clearly do not and this is the result.

Welp, I have my laptop sitting next to me in my office, I love looking at the vault and guessing what I’ll be doing based on the goodies I get for my toons. I look at the clock, and usually can also plan my evening based on Tuesday’s reset. I would be “Less Than” if I took today off. I am going to be annoyed at 4 and this is going on when I get back from picking up my kid. I think it would be nice to set better expectations with the client base.

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Perfect example of how ignorant people are. If it makes you happy keep posting like a child. Since you’ve clearly shown no intelligence I won’t be replying back. Other games I can enjoy while you waste time crying over maintenance.

Baloney.

This is a choice by Blizzard. There are dev/staging environments that most IT companies use for testing. Each patch/hotfix can be deployed and fully tested in that staging environment so that the production rollout is fast, predictable, and (relatively) bug-free.

Leadership’s decision to ignore proper QA and normal test routines is a choice, and it’s one based on pure financials. They don’t want to hire and employ the right people because that costs money, so they instead put out shoddy work week after week that requires constant maintenance under the assumption that the addicted players will tolerate it indefinitely since most people play in the evenings, in USA time.

It’s the same “f-you” that tech companies across the board are doing when they believe their customers are “addicted” or trapped in a contract. Look at social media, or anything requiring long contracts without the option to refund. Companies don’t care about you or their product when they already have your money, and will happily tolerate all the whining in the world as long as they are still profitable.

If the page was retired it needs to be removed if not it’s a valid page to use for information.

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hanlons razor applies here, don’t assume malice in the case of these maintenance times, an explaination of incompetence is far more probable…and actually supported by most other aspects of the game currently, it’s not like they’re sitting in a back room ploting to deceive us with “dishonest” maintenance times.

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I have been playing this game since 2004 and they still do this garbage, I have been robbed of probably 1 week solid of game play over the last 20 years of this crap!

Everything I learned about work projections I learned from Star Trek. Over estimate the time you think you need to complete something, and then look like a miracle worker when you finish it early. Same thing applies. While yes, those of us who have been playing WoW since vanilla are very used to Tuesday’s maint. schedule, (I work on Tuesdays from home and husband schedules his naps around this time lol) it’s really not that hard to just block out that 6 hour window that they seem to need every week since the expac has been released rather than ambitiously predicting 2 hours and coming off as failures because they do not meet that goal week after week.

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