And this gets to a root issue with current holy paladin, that blizzard and the players have developed by accident two styles of gameplay in one spec. It is very similar to the problems we see in the survival community.
Let me stress there is nothing wrong with liking an active melee healer concept. The problem is that holy paladin does not on a fundamental level build around that. The obvious proof to that is holy light, flash of light, and infusion of light existing to this day. Along with holy shock, those are your foundational holy spells. all range. Crusader strike was thrown in as a filler a few expansions ago to let holy do some kind of dps, but they never intended you to treat it like a flash heal. You stack crit, and you pump out big meaty heals while being able to travel a room, always confident you have the clutch button to save a person in a time of need, whether that be a lay on hands, sac, bop, light of the martyr, etc.
Glimmer of light changed everything. Some person with a lot of free time realized that if you change your entire stat weights and talents, you can actually do really good hps in BODA. Suddenly, a melee healer spawned, and the devs let it go because holy’s numbers were actually low (pre glimmer). They couldn’t really afford to gut this lifeline and have to fix the underlying problem of holy doing low hps. Factor in the plans for holy power, and it made sense to let it ride and deal with it in Shadowlands.
So, over these last 5 or so tiers, you have had a group of people manifest who like this “melee” healer while another group (usually older holy mains) dislikes it. Blizzard tried 2 tiers in to balance the spec for Shadowlands, but holy power turned it all into a giant mess. Add 3 more tiers, and the problem has only gotten worse.
Tying this all together, we now have a repeat of Shadowlands alpha/beta where half the players want melee, and the other half want range. In my mind, the soft answer is to water down the hps of the melee build to get the best balance while trying to keep both groups happy. The real, much harder answer, imo, is that the devs should have made a lot of what is melee holy part of the mist weaver kit. I won’t get into too much why since it’s not really important, but to put as simply as I can, mist weaver needs more of reason to be taken to things in general, unlike holy paladin. Regardless, I’m hopeful the devs will try to find a proper balance to end this issue once and for all.