The game is almost unplayable for me right now. No other online game I play has this issue. I’ve tested my internet, rebooted my PC, reinstalled the game, deleted all my addons, deleted my cache folder, all of the things. Every forum post I look at with a tech support person answer it’s a personal internet problem and I really don’t want to get angry, but if SO many people are having the same problem suddenly, I don’t think that’s the problem here.
I just got a three month sub. I love this xpac and this game, but I’m incredibly frustrated that I can barely touch a raid, delve, mythic, or just play in the world without suddenly 1000ms+ world latency spikes and suddenly I’m dead and I’m letting my team and guild down.
I would love a real answer instead of “check your internet.”
Unfortunately, Blizzard changed their troubleshooting methods to be more in line with the rest of the industry. Their connection troubleshooting was only available as a courtesy, but they’ve never been responsible for how you connect or if you have latency issues (per the game EULA). This does make it more difficult for volunteers to help troubleshoot without stepping outside our role. The best advice I can offer is to find the Google data center IP for the server location you play on and run tests to it.
1 1 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 16 ms 112 ms 16 ms int-0-4-0-2.dtr01fntnminetops.chartercom [96.34.43.29]
4 83 ms 17 ms 48 ms lag-333.dtr02fntnmi.netops.chartercom [96.34.41.33]
5 54 ms 20 ms 66 ms lag-278.crr02aldlmi.netops.chartercom [96.34.32.138]
6 21 ms 25 ms 23 ms lag-21.crr01aldlmi.netops.chartercom [96.34.32.34]
7 27 ms 31 ms 22 ms lag-807-10.bbr01aldlmi.netops.chartercom [96.34.2.8]
8 26 ms 29 ms 29 ms lag-805.bbr01chcgil.netops.chartercom [96.34.0.139]
9 29 ms 26 ms 29 ms lag-803.prr02chcgil.netops.chartercom [96.34.3.114]
10 25 ms 73 ms 28 ms syn-096-034-152-043.inf.spectrumcom [96.34.152.43]
11 2527 ms 2199 ms 1538 ms ae1-br02-eqch2.as57976net [137.221.69.35]
12 30 ms 22 ms 26 ms et-0-0-1-pe02-evch1.as57976net [137.221.69.85]
13 28 ms 27 ms 30 ms 137.221.67.65
14 29 ms 24 ms 27 ms 24.105.62.129
looks like as soon as traffic hits blizzards network, it hits a huge slowdown.