So this is actually two issues, and I don’t know if they’re related or not.
First, I’ve been experiencing a bunch of lag lately in instances. My world ping goes up to about 150ms. Today it’s up in the 600-1500 range. This has been happening for about a week or so now.
Also for the last week and a half, I cannot access any Blizzard forums in my web browser. I also cannot access the Blizzard Shop on the website (using Firefox or Chrome) or on the Blizzard Launcher. Just blank screens, nothing loads. I also was not able to launch Hearthstone, freezing at the launch double doors screen. I have been intermittently able to connect to that the last day or two, but takes 3-4 tries. When connected, I also cannot access the shop via the button in the hearthstone client.
Here’s the weird part. I’ve been able to access these forums (in order to post this) by adding the SetupVPN extension to Firefox, and setting the locality to the USA (I’m already in the USA). Once I do that, I am able to access Blizzard websites and as you can see, make this post.
I’ve never had this happen before. The only connection I can make is that I recently uninstalled Kaspersky Internet Security and starting using Windows Defender, but that was almost a month ago. Everything was working fine for a couple of weeks before this all started.
Please help. The latency is unbearable in instances, and I’d like to play Hearthstone. Oh, I also cannot access Hearthstone on my cell phone (whether using my home ISP, using my wireless cellular connection or even the free wifi at a public courthouse). I’m on a Google Pixel XL. This started a few days ago right around the Rastakhan patch.
There are some people outside of Texas having similar issues as you describe in the thread linked above and here is another with similar issues to yours.
The blue in there posts links on how to run trace routes, winmtr’s etc. It’s all useful information on helping diagnose the problem. Hope it gets fixed for all of us!
As I mentioned, my location is South Florida. My ISP is BlueStream.
(Note: I had to put a “1” after all the “.net” 's because I cannot post links)
Here’s my Tracert:
Tracing route to us.battle.net1 [24.105.29.40]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms Hom-PC [0.0.0.0]
3 7 ms 10 ms 7 ms gi-2-2-core1-cs.myacc.net1 [24.233.167.37]
4 8 ms 9 ms 14 ms xe-0-2-0-3515-sur03.pompanobeach.fl.pompano.comcast.net1 [107.0.81.13]
5 8 ms 9 ms 10 ms xe-1-0-0-0-sur05.pompanobeach.fl.pompano.comcast.net1 [69.139.183.102]
6 9 ms 9 ms 9 ms 96.108.22.217
7 9 ms 9 ms 9 ms be-109-ar01.northdade.fl.pompano.comcast.net1 [96.108.22.169]
8 11 ms 10 ms 10 ms be-20214-cr02.miami.fl.ibone.comcast.net1 [68.86.90.205]
9 25 ms 28 ms 23 ms be-11422-cr02.56marietta.ga.ibone.comcast.net1 [68.86.84.153]
10 38 ms 39 ms 37 ms be-10114-cr02.ashburn.va.ibone.comcast.net1 [68.86.85.9]
11 37 ms 40 ms 35 ms be-10189-pe07.ashburn.va.ibone.comcast.net1 [68.86.83.66]
12 35 ms 35 ms 35 ms as4436-1-c.600wseventh.ca.ibone.comcast.net1 [173.167.57.138]
13 83 ms 83 ms 83 ms ae1-br01-eqdc2.as57976.net1 [137.221.72.33]
14 82 ms 82 ms 81 ms xe-0-0-1-1-br01-eqat2.as57976.net1 [137.221.65.45]
15 82 ms 82 ms 83 ms xe-0-0-0-0-br01-eqda6.as57976.net1 [137.221.65.48]
16 82 ms 83 ms 82 ms et-0-0-2-br02-swlv10.as57976.net1 [137.221.65.67]
17 98 ms 85 ms 82 ms et-0-0-29-br01-eqam1.as57976.net1 [137.221.65.32]
18 107 ms 87 ms 85 ms et-0-0-2-br01-eqla1.as57976.net1 [137.221.65.68]
19 82 ms 83 ms 86 ms be1-pe01-eqla1.as57976.net1 [137.221.68.67]
20 83 ms 83 ms 83 ms lax-eqla1-ia-bons-01.as57976.net1 [137.221.66.1]
21 * * * Request timed out.
22 82 ms 81 ms * 24.105.29.40
23 81 ms 87 ms 83 ms 24.105.29.40
Note: I disabled the VPN in Firefox that is allowing me to post this reply when I conducted both these tests. I do not know if it mattered or not, but I figured there was no reason not to.
=================================================================
[edit: December 7)
This is a Tracert from just now where according to the Game Menu mouseover, my home ping is 73ms but my Home ping has been fluctuating between 1500 and 2500:
(again, added “1” to the end of links because cannot post links
C:\Users\Jeff>tracert us.battle.net1
Tracing route to us.battle.net1 [24.105.29.40]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 8 ms 8 ms Hom-PC [0.0.0.0]
3 8 ms 9 ms 10 ms gi-2-2-core1-cs.myacc.net1 [24.233.167.37]
4 12 ms 18 ms 9 ms xe-0-2-0-3515-sur03.pompanobeach.fl.pompano.comcast.net1 [107.0.81.13]
5 8 ms 9 ms 8 ms xe-1-0-0-0-sur05.pompanobeach.fl.pompano.comcast.net1 [69.139.183.102]
6 11 ms 9 ms 10 ms 96.108.22.217
7 10 ms 10 ms 18 ms be-109-ar01.northdade.fl.pompano.comcast.net1 [96.108.22.169]
8 11 ms 10 ms 12 ms be-20214-cr02.miami.fl.ibone.comcast.net1 [68.86.90.205]
9 25 ms 24 ms 26 ms be-11422-cr02.56marietta.ga.ibone.comcast.net1 [68.86.84.153]
10 41 ms 39 ms 36 ms be-10114-cr02.ashburn.va.ibone.comcast.net1 [68.86.85.9]
11 35 ms 38 ms 37 ms be-10189-pe07.ashburn.va.ibone.comcast.net1 [68.86.83.66]
12 34 ms 35 ms 37 ms as4436-1-c.600wseventh.ca.ibone.comcast.net1 [173.167.57.138]
13 82 ms 83 ms 84 ms ae1-br01-eqdc2.as57976.net1 [137.221.72.33]
14 83 ms 81 ms 91 ms xe-0-0-1-1-br01-eqat2.as57976.net1 [137.221.65.45]
15 85 ms 84 ms 82 ms xe-0-0-0-0-br01-eqda6.as57976.net1 [137.221.65.48]
16 83 ms 81 ms 83 ms et-0-0-2-br02-swlv10.as57976.net1 [137.221.65.67]
17 83 ms 84 ms 84 ms et-0-0-29-br01-eqam1.as57976.net1 [137.221.65.32]
18 84 ms 84 ms 85 ms et-0-0-2-br01-eqla1.as57976.net1 [137.221.65.68]
19 84 ms 84 ms 83 ms be1-pe01-eqla1.as57976.net1 [137.221.68.67]
20 83 ms 92 ms 85 ms lax-eqla1-ia-bons-01.as57976.net1 [137.221.66.1]
21 * * * Request timed out.
22 83 ms 81 ms 81 ms 24.105.29.40
Awesome.