High Random Latency Spikes Since Dec. 2

I have for years played WoW with around 30-40ms latency. Since Sunday Dec. 2nd I have been having insane instances of high latency. During these times(mostly in raid or m+) the game will become unplayable with everything running in place. I have contacted my ISP, done all the unplugging and restarting of stuff. None of that has worked.

I searched and found many other players were having similar issues in the same time frame. I have submitted below all the relevant information, I am not sure if I am being affected by the same issue as other players.

  • ISP: Eatel
  • Region: US

PING:
PING 64.56.20.108 (64.56.20.108) 56(84) bytes of data.

— 64.56.20.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

09/12/2018 01:52:42 UTC

PING:
PING 64.56.20.108 (64.56.20.108) 56(84) bytes of data.

— 64.56.20.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

09/12/2018 01:52:42 UTC

TRACEROUTE:
traceroute to 64.56.20.108 (64.56.20.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.317 ms 0.309 ms 0.308 ms Blizzard(24.105.18.2) 1.201 ms 1.214 ms 1.216 ms
3 137.221.105.14 (137.221.105.14) 0.622 ms 0.709 ms 0.741 ms
4 137.221.66.18 (137.221.66.18) 0.718 ms 0.719 ms 0.720 ms
5 137.221.83.70 (137.221.83.70) 26.125 ms 26.142 ms 26.144 ms
6 137.221.65.66 (137.221.65.66) 25.481 ms 25.897 ms 25.868 ms
7 137.221.74.32 (137.221.74.32) 25.692 ms 25.709 ms 25.800 ms
8 eqix-da1.advancedtel. com (206.223.118.142) 26.225 ms 26.282 ms 26.326 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

09/12/2018 01:52:43 UTC

TRACEROUTE:
traceroute to 64.56.20.108 (64.56.20.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.279 ms 0.284 ms 0.286 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

09/12/2018 01:52:42 UTC

PING:
PING 64.56.20.108 (64.56.20.108) 56(84) bytes of data.

— 64.56.20.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

09/12/2018 01:52:43 UTC

TRACEROUTE:
traceroute to 64.56.20.108 (64.56.20.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.330 ms 1.806 ms 1.835 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

09/12/2018 01:52:42 UTC

TRACEROUTE:
traceroute to 64.56.20.108 (64.56.20.108), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.207 ms 2.339 ms 2.371 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

09/12/2018 01:52:42 UTC

PING:
PING 64.56.20.108 (64.56.20.108) 56(84) bytes of data.

— 64.56.20.108 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

09/12/2018 01:52:43 UTC

MTR:
Start: Sun Dec 9 01:52:42 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.5 0.3 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

09/12/2018 01:52:42 UTC

MTR:
Start: Sun Dec 9 01:52:42 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.5 0.2 0.8 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

09/12/2018 01:52:42 UTC

MTR:
Start: Sun Dec 9 01:52:42 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.4 0.2 1.0 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

09/12/2018 01:52:42 UTC

MTR:
Start: Sun Dec 9 01:52:43 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.5 0.2 1.0 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

09/12/2018 01:52:43 UTC

  • [WinMTR test for 5-10 minutes ]
    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | 192.168.1.1 - 0 | 3454 | 3454 | 0 | 0 | 11 | 0 |
    | ip-64-56-31-254.available.eatel. net - 0 | 3454 | 3454 | 1 | 2 | 14 | 2 |
    | 10.124.194.113 - 0 | 3454 | 3454 | 1 | 2 | 19 | 2 |
    | 10.124.192.174 - 0 | 3454 | 3454 | 12 | 13 | 29 | 14 |
    | eqix-da1.blizzard. com - 0 | 3454 | 3454 | 12 | 13 | 63 | 13 |
    | ae1-br01-eqda6.as57976. net - 9 | 2582 | 2363 | 31 | 34 | 387 | 32 |
    | et-0-0-4-br01-eqch2.as57976. net - 1 | 3371 | 3363 | 38 | 71 | 4214 | 39 |
    | be1-pe02-eqch2.as57976. net - 0 | 3453 | 3453 | 31 | 32 | 54 | 32 |
    | chi-eqch2-ia-bons-04.as57976. net - 7 | 2733 | 2553 | 32 | 33 | 47 | 34 |
    | 24.105.62.129 - 0 | 3453 | 3453 | 32 | 33 | 60 | 33 |
    |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

  • What server do you play on? Emerald Dream

This is a similar issue we are tracking on this thread. There’s been some changes made on our end. If there are still issues after this point, please post on the thread below.

Going to go ahead and lock this thread to help with tracking purposes.