I have high ping when I try to play WoW (5k+ ms) and to a lesser extent, Diablo 3 (2k+ ms). My roommates also play WoW and D3 and neither of them have this problem. They are in the same server as me (Sisters of Elune). I’ve tried a bunch of fixes and none have stuck for more than a few hours. The one thing that worked, if only for a few hours is resetting the router, but it’s untenable to have to reset the router every time I want to play WoW. How do I fix this?
Edit: I had to put in slashes where there were periods in the WinMTR because the forum kept reading them as links, which are not allowed.
Edit 2: I play other online games fine. DBD and Fortnite has no problems.
This starts at your connection to the router. Presuming you’re using WiFi, it’s possible it’s your WiFi card/computer or their drivers, it’s also possible your connection is bad because you’re too far from the router or there’s interference, or it could be the router has a problem.
Originally, I was running on 5ghz and then I switched down to 2.4. I saw some improvement from the switch, but it slowly got worse until I hit the 4-digit mark for ping. On average, the game performs better on 2.4, but it still isn’t a playable speed, usually at the 600’s to the low 1000’s.
I’ve gathered that it’s either a machine thing or a connection thing, but I don’t know how it could be a machine thing since it’s only WoW that seems to have a problem. Unfortunately, I don’t know how to read the WinMTR info, but I’m hoping someone here does.
Is it possible that you can (temporarily) relocate the router closer to you?
I’d relocate the router, and then before doing anything else, check to see if the Wi-Fi works better. It being too far for a cable suggests that your distance from the router is significant. You didn’t mention anything about a signal booster (repeater).
I know that in my house, once you get three or four walls in-between you and the router, the connection gets weak and sporadic. Distance of 30 or 40 feet, and no walls, does the same thing. I just use the standard router that my ISP gave me (you folks probably do, too) and those things are generally classed as low-quality hardware with fair-to-middling broadcasting power. They just ain’t all that great.
Anyway, even if the Wi-Fi doesn’t work better with the router closer to you, you’d be able to connect it via cable, temporarily, and see if you get a stable, low-latency connection. Thereby eliminating your WoW install, outside internet connection, and computer hardware as the culprits. Then you could focus on Wi-Fi as the culprit… maybe look into a signal booster.
I don’t have a guess as to why this affects only WoW and not other games. I’m aware you said that, but my suggestion for tests remains the same.
The 2 that was bolded is 2% packet loss starting on your router. The bigger numbers starting at your router carry through the WinMTR which suggests something is not quite right with the way it is handling getting to the outside hosts.
I would start with updating the drivers on your wifi card as already suggested. You should also try either moving the router closer to your computer or moving your computer closer to the router to see if that makes a difference. If it does then something is interfering with the signal and you should look into a signal booster for wifi.
You are losing 1% of your packets by the time you get to the router and having 2.4 second latency/lag spikes. Those then continue on every hop afterward. That’s why we’re pretty sure it starts at your router.
It turns out, it was a network device driver problem. I thought that Using the auto update in the device manager would do it, but this time I actually looked up the model of the network card and got the drivers from the site. I’ve been playing for a few hours now and no lag so far.
Thank you guys for your input, it’s nice to finally have this solved.