High Latency to OCE servers (Vodafone NZ)

[Kaldraydis-1147]

Hey all,

We pushed some changes to peering networks and ISPs that may have resolved this. Is anyone still being impacted by this routing issue? If yes please let us know. Be sure to include an MTR report if possible.

Thanks!

[Marseilles-barthilas]

Hi there, logged in this morning and I still have about 200ms, sometimes fluctuating up to 300ms. My ISP is Vodafone NZ.

I’m not sure what to tell them if I call them up, and they don’t have an email address available to contact them and send an MTR report so everything’s mostly done by phone usually. Anyway, I’ve attached an updated MTR report:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 505 | 505 | 0 | 2 | 117 | 5 |

| 254.187.252.27.dyn.cust.vf.net.nz - 0 | 505 | 505 | 7 | 24 | 400 | 8 |

| No response from host - 100 | 102 | 0 | 0 | 0 | 0 | 0 |

| 10.200.12.157 - 1 | 501 | 500 | 132 | 136 | 296 | 133 |

| 38.88.197.206 - 0 | 505 | 505 | 131 | 135 | 288 | 137 |

|te0-1-0-1.ccr41.lax04.atlas.cogentco. com - 0 | 505 | 505 | 131 | 134 | 271 | 137 |

| ntt.lax04.atlas.cogentco. com - 0 | 505 | 505 | 146 | 149 | 274 | 147 |

| ae-2.r23.lsanca07.us.bb.gin.ntt. net - 2 | 478 | 471 | 147 | 150 | 273 | 149 |

| ae-12.r31.tokyjp05.jp.bb.gin.ntt. net - 0 | 505 | 505 | 193 | 198 | 420 | 194 |

| ae-3.r01.tokyjp08.jp.bb.gin.ntt. net - 1 | 501 | 500 | 193 | 198 | 403 | 195 |

| ae-2.a00.tokyjp03.jp.bb.gin.ntt. net - 0 | 505 | 505 | 196 | 203 | 428 | 202 |

| 61.213.179.114 - 0 | 505 | 505 | 240 | 250 | 429 | 242 |

| 137.221.81.35 - 0 | 505 | 505 | 192 | 201 | 420 | 194 |

| ge-0-0-8-br02-eqsy4.as57976. net - 0 | 505 | 505 | 192 | 201 | 420 | 220 |

| et-0-0-0-pe02-eqsy4.as57976. net - 0 | 505 | 505 | 192 | 200 | 426 | 193 |

| 103.4.115.248 - 0 | 505 | 505 | 192 | 197 | 418 | 197 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hope this helps, thank you.

[Veprxo-amanthul]

Please do all you can from your end Blizzard to communicate this issue with Oceanic ISP’s - trying to contact them as individuals to report something like this (especially Vodafone) is an exercise in futility.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1 - 0	448	448	0	0	23	0
118-92-215-254.dsl.dyn.ihug.co.nz - 0	448	448	8	17	131	28
10.200.12.21 - 0	448	448	8	12	39	12
38.88.197.206 - 0	448	448	141	146	184	147
te0-1-0-1.ccr41.lax04.atlas.cogentco. com - 0	448	448	141	145	179	142
ntt.lax04.atlas.cogentco. com - 0	448	448	154	158	192	159
ae-2.r23.lsanca07.us.bb.gin.ntt. net - 1	440	438	155	159	191	156
ae-12.r31.tokyjp05.jp.bb.gin.ntt. net - 0	448	448	196	201	272	202
ae-3.r01.tokyjp08.jp.bb.gin.ntt. net - 0	448	448	196	200	231	201
ae-2.a00.tokyjp03.jp.bb.gin.ntt. net - 0	448	448	196	201	229	202
61.213.179.114 - 0	448	448	244	253	336	250
137.221.81.35 - 0	448	448	196	204	303	246
ge-0-0-8-br02-eqsy4.as57976. net - 0	448	448	197	204	306	199
et-0-0-1-pe01-eqsy4.as57976. net - 0	448	448	196	202	268	199
137.221.66.133 - 0	448	448	195	200	232	202
37.244.40.29 - 0	448	448	196	200	226	203
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
No response from host - 100	89	0	0	0	0	0
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Agamemnonn-frostmourne]

Hi there,

I also am with vodafone, however have a fibre optic connection, below is my results. Its only WOW BFA that seems to be an issue, tried other games like csgo and had 25ms. Thanks
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| ultrahub.hub - 0 | 3461 | 3461 | 0 | 0 | 11 | 0 |

| UNASSIGNED.static.cust.vf.net.nz - 0 | 3461 | 3461 | 2 | 19 | 252 | 2 |

| No response from host - 100 | 693 | 0 | 0 | 0 | 0 | 0 |

| 10.200.12.159 - 0 | 3461 | 3461 | 126 | 128 | 166 | 128 |

[|vodafone-nz-ltd.10gigabitethernet6-11.core1.lax2.he. net] - 0 | 3461 | 3461 | 126 | 128 | 204 | 128 |

| v106.core1.lax2.he. net - 0 | 3461 | 3461 | 127 | 131 | 232 | 133 |

| 100ge2-2.core1.lax1.he. net - 0 | 3461 | 3461 | 127 | 129 | 337 | 129 |

| No response from host - 100 | 693 | 0 | 0 | 0 | 0 | 0 |

| ae1-br02-eqla1.as57976. net - 0 | 3461 | 3461 | 157 | 166 | 290 | 159 |

| xe-0-0-0-0-br01-eqsv5.as57976. net - 0 | 3461 | 3461 | 157 | 159 | 269 | 160 |

| et-0-0-29-br01-eqsv5.as57976. net - 0 | 3461 | 3461 | 156 | 160 | 261 | 158 |

| xe-0-0-0-0-br01-eqse2.as57976. net - 0 | 3461 | 3461 | 156 | 160 | 269 | 159 |

| xe-0-0-8-br01-eqsy4.as57976. net - 0 | 3461 | 3461 | 157 | 163 | 348 | 157 |

| et-0-0-0-pe01-eqsy4.as57976. net - 0 | 3461 | 3461 | 156 | 160 | 231 | 158 |

| 137.221.66.145 - 0 | 3461 | 3461 | 157 | 158 | 173 | 157 |

| 103.4.115.248 - 0 | 3461 | 3461 | 156 | 158 | 170 | 157 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Elci-arugal]

same issue, still happening, 200+ ms since yesterday, all traffic to blizzard servers is being routed through japan.

[Astridomo-caelestrasz]

I am with vodafone as well, same issue, and same issue with trying to contact them - we’d have more luck at having Invincible drop than getting any meaningful help from Vodafone.

[Kishikaisei-barthilas]

This is sucks, still same issue and even higher latency around 190+ ms, guess its bliz prob not ISP’s. Happened only after patch released. Please fix the bug, we paid for game not paid for suffering

[Hojo-arugal]

im with vodafone in new zealand

Im getting 200+ ms

please fix whatever has caused this, im usually getting 30ms

[Astridomo-caelestrasz]

Using a VPN fixes it, guess we’re going to have to wait for our sh*t ISP to fix it…

[Astridomo-caelestrasz]

I can fix it by using a NZ VPN, so it’s definitely a ISP issue rather than a blizz one.

[Ardes-nagrand]

I’m seeing this same issue. I use Aussie Broadband in North QLD.

[Jorok-cenarion-circle]

It’s noticeable from Asia as well, a solid 200-250ms more latency. I’m usually around 135-145ms to Oceanic realms or the other way to US realms at about 140-150ms, however today it’s 350-400ms to Oceanic realms and the same 140-150ms to US realms.

[Boomycat-fairbanks]

I noticed my ping to US-West from NZ went high as well from 150 to 200ms today.

[Wreath-wyrmrest-accord]

Same issues - Spark is my ISP. Haven’t logged in for 5 days or so, everything fine until logging in an hour ago, post-patch. Will do a test thing tomorrow when the Guy is around to do it for me.

[Nathardrick]

Hi there friends!

It looks like most of the New Zealand issues should be resolved. It seems mainly Vodafone and ISPs routed through them have the issue still. We ask that you continue to post back with WinMTRs and help us out find the problem.

Thanks for being an awesome community!

/Nathardrick

[Eugenics-amanthul]

Has anyone else noticed latency issues/changes to oceanic realms?

From what i can see it seems like its all routing through telstra? normally blizzard announces their routes to better paths such as peering fabrics (equinix or IX australia).

Using this aussie looking glass aggregate you can traces yourself - www(DOT)ausnog(DOT)net/tools/lg

For example Remulos - 37.244.42.179 (use tcpview or something to find the IP of the server youre connecting to):

Vocus:

traceroute to 37.244.42.179 (37.244.42.179), 30 hops max, 60 byte packets
1 175.45.91.193 (175.45.91.193) 0.444 ms 0.433 ms 0.584 ms
2 ten-2-2-0-101.bdr03.syd04.nsw.vocus.net.au (175.45.73.1) 0.868 ms 0.864 ms 0.897 ms
3 te-0-1-0-3-4.cor02.syd04.nsw.vocus.net.au (175.45.72.76) 1.592 ms 1.170 ms 1.160 ms
4 bundle-101.bdr01.syd11.nsw.vocus.net.au (114.31.192.83) 2.317 ms 2.555 ms 2.569 ms
5 bundle-ether12.ken-edge903.sydney.telstra. net (203.27.185.57) 11.263 ms 1.355 ms 11.918 ms
6 bundle-ether17.ken-core10.sydney.telstra. net (203.50.11.172) 7.682 ms 3.790 ms 8.230 ms
7 bundle-ether1.oxf-gw10.sydney.telstra. net (203.50.6.97) 2.765 ms 7.045 ms 13.301 ms
8 bundle-ether1.sydo-core04.sydney.reach. com (203.50.13.94) 7.669 ms 13.981 ms 7.595 ms
9 i-91.sydo10.telstraglobal. net (202.84.222.198) 7.448 ms 12.377 ms 5.837 ms
10 * * *
11 * * *
12 * * *

Tpg/aapt:

1 gi9-9.sglebdist01.nw.aapt.net.au (202.10.15.152) [MPLS: Label 533 Exp 0] 0 msec
gi9-9.sglebdist02.nw.aapt.net.au (202.10.15.154) [MPLS: Label 458 Exp 0] 0 msec
gi9-9.sglebdist01.nw.aapt.net.au (202.10.15.152) [MPLS: Label 533 Exp 0] 0 msec
2 bu9.sglebbrdr11.aapt.net.au (202.10.14.29) 0 msec
bu8.sglebbrdr11.aapt.net.au (202.10.14.27) 0 msec
bu9.sglebbrdr11.aapt.net.au (202.10.14.29) 4 msec
3 TenGigE0-3-0-19.chw-edge901.sydney.telstra. net (139.130.209.229) [AS 1221] 0 msec 0 msec 0 msec
4 bundle-ether13.chw-core10.sydney.telstra. net (203.50.11.98) [AS 1221] 0 msec 4 msec 0 msec
5 bundle-ether1.oxf-gw11.sydney.telstra. net (203.50.6.93) [AS 1221] 4 msec 0 msec 4 msec
6 bundle-ether2.oxf-gw10.sydney.telstra. net (203.50.6.94) [AS 1221] 0 msec 4 msec 0 msec
7 bundle-ether1.sydo-core04.sydney.reach. com (203.50.13.94) [AS 1221] 4 msec 0 msec 4 msec
8 i-91.sydo10.telstraglobal. net (202.84.222.198) [AS 4637] 0 msec 4 msec 0 msec
9 * * *

iinet: says a direct bgp session so they might be ok

Tracing the route to 37.244.42.179

  1 gi1-2-950.cor1.syd6.on.ii.net (150.101.199.50) 0 msec 0 msec 0 msec
  2 te-0-9-1-3.cr2.syd7.on.ii.net (150.101.40.164) 4 msec 0 msec 4 msec
  3 ae6.cr2.syd4.on.ii.net (150.101.41.124) 0 msec 4 msec 0 msec
  4  *  *  * 
  5  *  *  * 

[Astridomo-caelestrasz]

Yea dude, a few of us are.

Especially kiwis on Vodafone.

High Latency to OCE servers (Vodafone NZ)

It looks like the high latency starts pretty early on in the connection test. Might be worth reaching out to the service provider since that node is within their network. That said, I do notice multiple users posting that they are also affected by a similar issue. Could we get some winMTR tests? This will help us verify the root cause of the issue.

[Jorok-cenarion-circle]

It’s noticeable from Asia as well, a solid 200-250ms more latency. I’m usually around 135-145ms to Oceanic realms or the other way to US realms at about 140-150ms, however today it’s 350-400ms to Oceanic realms and the same 140-150ms ot US realms.

[Ralana-caelestrasz (Ralana)]

Hi, been trying to figure out why this has been occuring the last few days, good to know this is already being looked at.

I also thought it might be worth noting that I’ve noticed this accross multiple battlenet/blizzard games. my ping is showing high on overwatch and destiny 2 also but no other games or web services are proving to have any issue.

Based in Wellington NZ on Vodafone.

WinMTR below;

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 115 | 115 | 0 | 0 | 3 | 0 |

| 121-74-127-254.telstraclear. net - 0 | 115 | 115 | 9 | 14 | 35 | 26 |

| 10.200.12.21 - 0 | 115 | 115 | 9 | 13 | 16 | 15 |

| 38.88.197.206 - 0 | 115 | 115 | 142 | 146 | 170 | 144 |

|te0-1-0-1.ccr41.lax04.atlas.cogentco. com - 0 | 115 | 115 | 142 | 147 | 151 | 145 |

| ntt.lax04.atlas.cogentco. com - 0 | 115 | 115 | 155 | 159 | 165 | 161 |

| ae-2.r23.lsanca07.us.bb.gin.ntt. net - 6 | 98 | 93 | 154 | 158 | 170 | 156 |

| ae-12.r31.tokyjp05.jp.bb.gin.ntt. net - 0 | 115 | 115 | 213 | 218 | 232 | 216 |

| ae-3.r01.tokyjp08.jp.bb.gin.ntt. net - 0 | 115 | 115 | 211 | 215 | 222 | 212 |

| ae-2.a00.tokyjp03.jp.bb.gin.ntt. net - 0 | 115 | 115 | 211 | 215 | 230 | 215 |

| 61.213.179.114 - 0 | 115 | 115 | 258 | 271 | 345 | 266 |

| 137.221.81.35 - 0 | 115 | 115 | 209 | 219 | 308 | 255 |

| ge-0-0-8-br02-eqsy4.as57976. net - 0 | 115 | 115 | 209 | 217 | 326 | 217 |

| et-0-0-1-pe01-eqsy4.as57976. net - 0 | 115 | 115 | 209 | 216 | 271 | 213 |

| 137.221.66.145 - 0 | 115 | 115 | 210 | 214 | 222 | 214 |

| 103.4.115.248 - 0 | 115 | 115 | 209 | 213 | 219 | 212 |

[Drakuloth]

We’ve gotten more reports of this and opened the investigation back up. Thanks for following up, everyone.