High Latency evenings - diagnose problem?

Support Technical Support
1

I get sub 40 latency all day until 6 PM almost on the dot every night.

Trying to figure out if it’s blizzard or my ISP.

This is a pretty mild WinMTR. Usually is a lot higher.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 | 5428 | 5428 |    0 |    0 |    4 |    0 |
|                              10.165.0.1 -    1 | 5247 | 5201 |    2 |   25 |  389 |   15 |
|                   gw01.tx.cablelynx.com -    2 | 5215 | 5161 |    4 |   25 |  352 |   15 |
|        pe01.dlls01-tx.us.windstream.net -    1 | 5239 | 5191 |    8 |   84 |  458 |   23 |
|  h50.82.138.40.static.ip.windstream.net -    2 | 5094 | 5009 |    7 |   28 |  353 |   12 |
|                   eqix-da1.blizzard.com -    2 | 5212 | 5157 |   12 |   92 |  377 |   28 |
|              ae1-br01-eqda6.as57976.net -    2 | 5211 | 5156 |   32 |  109 |  478 |   42 |
|                   No response from host -  100 | 1086 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-0-pe01-eqch2.as57976.net -    2 | 5189 | 5128 |   32 |  111 |  472 |   58 |
|                           24.105.62.129 -    2 | 5196 | 5137 |   30 |  106 |  484 |   42 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2

Please keep these together in one thread and read the responses you’ve gotten in your multiple other threads.

3

This is a new WinMTR after I’ve got my new modem/router and done several things to fix the connection.

As I make changes, I update. There’s no point to sit and wait for responses in a dead thread I can’t respond in.

4

As soon as someone responds, you can respond. I responded in your other thread. Scattering them like this makes it much harder for anyone to help you.

https://us.forums.blizzard.com/en/wow/t/extremely-high-latency-every-night-unplayable/790387/2

5

Understood. I did call my ISP. They said there’s not much they can do other than keep filing complaints and hope they upgrade the lines.

6

Your ISP’s response doesn’t make a lot of sense. Keep filing complaints with who, so who will upgrade the lines? This problem is with your modem or your first hop outside of your house - these are under your ISP’s direct control and ownership.

You might try contacting them again, saying you’re experiencing packet loss near your house, and maybe ask for a higher tier tech as sometimes the first people you talk to aren’t too familiar with this type of issue.

7

I agree with tofflemire - this is the isp’s problem and they need to fix it.

8

This is incorrect 192.168 is a private IP handed out by router/gateway. Issue is between router and modem. So would check and make sure firewall is disabled on your router or open ports.

9

We know. The issue is the next hop, so between the router/ modem and the isp.

10

How do I disable firewall and open ports?

11

Is there a particular reason you want to do that. I see no signs you have any issues with ports or firewalls, and neither of those would cause this problem.

1 Like
12

I have to agree with Tofflemire here. Ports being closed or firewall restricting things would not cause latency to be fine during the day and then rise during the evening hours.

Looking at the new WinMTR results there are still problems between your home device and the ISP’s network. So this still looks like a problem on the provider’s side. If it’s a cable internet provider, they may have issues with oversaturation between you and their central office during prime time, or there’s some other issue outside your home where the handoff is occurring.